Impex Auto Sales

We purchased a car from Impex. Our salesman Mario was outstanding. He was very patient with us as we looked at several different cars until we found the right one. Because of Ma Our salesman Mario was outstanding. He was very patient with us as we looked at several different cars until we found the right one. Because of Mario the process ran smoothly.. Even days later when we called, he made himself available for us. If you ever purchase a car from Impex, I suggest you ask for Mario! More

Mario Enoch Was my sisters salesman, he was so kind and helpful even going through the troubles of seeing that my sisters wants were met with the car she wanted, my sister left way more happy then she expe helpful even going through the troubles of seeing that my sisters wants were met with the car she wanted, my sister left way more happy then she expected as well with a car she loves!! More

Mario our salesman was great. Quick to let us see the vehicles we wanted to drive. Let us know what we could expect from the beginning. Great service!! Quick to let us see the vehicles we wanted to drive. Let us know what we could expect from the beginning. Great service!! More

Found the truck on CarGuru out of state and it took about a week from initial inquiry to truck delivery. FedEx took 4 days to delivery my overnight parcel though. So, avoid dropping papers off on a Friday an a week from initial inquiry to truck delivery. FedEx took 4 days to delivery my overnight parcel though. So, avoid dropping papers off on a Friday and everything will be quicker. More

I had a great experience with this company despite a lot of negative reviews I read on other sites. The salesman, Rick that helped me was patient, kind, and respectful. He wasn't pushy or rude at any time of negative reviews I read on other sites. The salesman, Rick that helped me was patient, kind, and respectful. He wasn't pushy or rude at any time during the process, unlike another dealership I had dealt with recently. All staff was friendly and professionally dressed. I was impressed with the dealership itself- it had a cafeteria in it! And the food was great! Was very clean and spacious. I was offered a fair deal on trading my car in and I feel like the pricing I paid for my 2021 Nissan Rogue was fair as well. They have a lot of vehilces to choose from, which was nice. My only critism is they did a horrible job washing and detailing the vehilce I bought. The inside looked great though, but the outside and doorframes had lots of streaks and didn't look good. Even though I requested it to be washed again. The other thing was there was a stray dog running the property. Though he was friendly, he jumped on my 3 year old and wrapped his paws around her neck. Luckily no injuries, a little bump on the head and mostly just scared. Overall, I had a great experience and would recommend this dealership to friends and family. More

I was searching on CarsGuru for a new care and to trade in my old car and I received a call from Impex Auto. They gave me a decent trade in value for my car, but I thought it was worth more :(. However, I in my old car and I received a call from Impex Auto. They gave me a decent trade in value for my car, but I thought it was worth more :(. However, I found a 2023 Honda Accord Hybrid Sport- L on there website that I really liked. I live in Birmingham and I was hesitant about purchasing I car I had never seen, but my sales person Bryan reassured me it was a good purchase. He also sent me the car faxes to that car and other cars that I was interested in. I thought the process would be hard living out of state, but everything was literally done via text, then email, and I did speak to Bryan a few times over the phone. He was very easy to reach and if he didn't pick up the phone, he would call me back as soon as he could. Once I decided to purchase the car, he connected me to the finance manager Victor who was wonderful as well and basically walked me through finalizing the deal. My car was shipped from NC to Birmingham and I thought that process would take long, but it didn't. I paid my downpayment on June 5 and they shipped me paperwork to sign on Thursday. I got the paper work and signed and sent it back to them on Friday. They received it on Monday and I got a call saying my car was being shipped. I got It last night which is Tuesday 6/11. It was a very easy process and I wont hesitate to make a purchase from them again. Oh by the way, my car looks great and rides great so far!! More

Great buying experience from the initial telephone contact with Rouhil our sales representative to Julian the Finance manager. They were both very helpful friendly and professional making the purchase contact with Rouhil our sales representative to Julian the Finance manager. They were both very helpful friendly and professional making the purchase process very smooth and pleasant. I would recommend them to anyone looking for a quality used car at a reasonable price! More

Don't buy a Tesla here: 1) They hid 16k of damage on my vehicle and offered to give me $6k less than purchase as a trade in, one day outside of their return period. Luckily they put touch up paint there my vehicle and offered to give me $6k less than purchase as a trade in, one day outside of their return period. Luckily they put touch up paint there giving me evidence for arbitration. 2) Didn't charge it for picking up because the detail shop didn't know it was electric? 3)If you have any issues they stonewall you. Every time you call you get a promise for a call back which never happens. Eventually drove up there to speak to a manager and same waiting games. More

Chase Gibson is an awesome salesman. Made the process of getting a car easy. He's easy to talk to and he doesn't pressure you into buying something. I recommend him for anyone who goes t Made the process of getting a car easy. He's easy to talk to and he doesn't pressure you into buying something. I recommend him for anyone who goes there to help you get a ride. The man deserves a promotion! More

I bought a car from them on a Tuesdays, I competed all the paperwork and was supposed to pick it up on Saturday, they called me back Friday and said they accidentally sold the car I bought but there is an the paperwork and was supposed to pick it up on Saturday, they called me back Friday and said they accidentally sold the car I bought but there is another one and it only cost $1000 more. Because I was all ready half way there I continued and bought that one anyway. The car had a tail light that was broke and they provided us with an I owe you that stated they would buy one and ship it to me. It has been over a month now and I call them every 3 days and they keep telling me it’s on back order but can’t provide proof of the order. I called Tesla and they assured me that part is not on back order and they have them in stock 5 Miles down the road from the dealership . They lie, don’t hold their word and terrible customer service More