Impex Auto Sales

I had kind of a mixed experience with Impex Auto Sales. Being out of state I had concerns about purchasing a vehicle sight unseen but decided to give it a chance. Here is my experience. After locating a Being out of state I had concerns about purchasing a vehicle sight unseen but decided to give it a chance. Here is my experience. After locating a vehicle online (2023 Audi Q3) the initial negotiation and purchase process with Geoffrey Taylor went smoothly. (Geoffrey was actually very nice to deal with). However, my experience with the delivery and post support was not great. First, watch for excess fees in the contract. The company initially included fees for ELT and LoJack tracking which amounted to nearly $1000. No, I don’t want any type of ‘tracking’ placed on my car. The charges were removed at my request but honestly, there should be no assumption that I wanted or needed these things. Second, delivery was a mess. The communication regarding transport and delivery was terrible. When the 3rd party transport company arrived they had non-functioning ramps which prevented the car from being unloaded. After several hours messing around with tools that I provided, they left to find new ramps. All while my new car was sitting on the trailer parked in front of my neighbors house at night with hazard lights blinking for hours. After returning, the driver said he couldn’t locate ramps and that his boss in Brooklyn was “making a new set” at his neighbor’s house, and they would return by next afternoon. Okay, onto day 3 of waiting. Again after nightfall, the boss arrived with ramps and they got the car down. Then he hands me 1 key. I asked where is the second key fob? He said to call Impex. I’ve purchased MANY cars, new and nearly new, and they have ALWAYS come with 2 keys. The car’s onboard monitor even says there are 2 registered keys. If a key was missing then in full transparency this should have been disclosed prior to sale. A replacement Audi key fob is $600-700. So now I’m pissed. Edit: Impex manager Sinisa reached out to apologize for the issue with transport and miscommunication about the key. They will work with me to resolve the situation. My rating is based on the excellent follow up. I feel like if you are buying a car ‘sight unseen’ from out of state things will occasionally happen. How the company chooses to address the incident is important. In this case, I would say you can safely trust Impex Auto Sales. More

Great overall service , Mr Efren Mitchell was excellent . I will come back to purchase my next vehicle I will come back to purchase my next vehicle More

They made buying a vehicle so easy! They are a great group of people to work with and I'll definitely refer them to others!! Thanks again to Mario They are a great group of people to work with and I'll definitely refer them to others!! Thanks again to Mario More

What an incredible experience living in Kentucky and this dealership made it like it was in my backyard. Trey did a great job. dealership made it like it was in my backyard. Trey did a great job. More

Rouhi was amazing and so easy to work with. He was very patient and didn’t pressure us and we ended up with the perfect vehicle for us. The selection of cars there is amazing as is the quality. He was very patient and didn’t pressure us and we ended up with the perfect vehicle for us. The selection of cars there is amazing as is the quality. I can’t imagine buying from anywhere else. More

Prices were fair, service was great. We left with two new cars today and our salesman Sammy was so helpful and patient. This is our fourth purchase from Impex and we will keep coming bac We left with two new cars today and our salesman Sammy was so helpful and patient. This is our fourth purchase from Impex and we will keep coming back. More

Mario E. went above and beyond the 5 stars I could give. He was transparent from the beginning until the end. I would recommend Impex again and again. Everyon went above and beyond the 5 stars I could give. He was transparent from the beginning until the end. I would recommend Impex again and again. Everyone in the building was great. Derek P. Even helped make sure everything was going well and they didn't miss a beat. Mario was the best and that's no lie!!! Thank you all again!!! More

The process was fast and efficient. The staff was fantastic. 10 out of 10 for experience… The staff was fantastic. 10 out of 10 for experience… More

Great service and great salesmanship. Everyone was a joy to work with. Excellent service. thank you Everyone was a joy to work with. Excellent service. thank you More

A great experience all the way around. Fair pricing, accurate description, great staff. The whole process was enjoyable. Fair pricing, accurate description, great staff. The whole process was enjoyable. More