Impex Auto Sales

Quick and friendly Had a great experience with Impex from start to finish. I inquired online and was pleasantly surprised to find that I could buy my new car from home. Had a great experience with Impex from start to finish. I inquired online and was pleasantly surprised to find that I could buy my new car from home. I negotiated deal online and car was delivered as promised. Definitely recommend! More

Experience was excellent Quan was very nice and helpful through the whole process. Willing to work around a reasonable price. Was more than happy to help me pick the right v Quan was very nice and helpful through the whole process. Willing to work around a reasonable price. Was more than happy to help me pick the right vehicle! Impex auto has a variety of vehicles and great deals, this will make vehicle number 3 from Impex! Go see Quan! More

Very great selection and service. Very nice selection of vehicles. Good sales and service team that was very helpful in answering questions. Very professional people. Will do business Very nice selection of vehicles. Good sales and service team that was very helpful in answering questions. Very professional people. Will do business again with them. More

Awful Experience with IMPEX A stereotypical used car dealership in all of the worst ways. I was told how all of their cars undergo an inspection before they are sold, yet they at A stereotypical used car dealership in all of the worst ways. I was told how all of their cars undergo an inspection before they are sold, yet they attempted to sell me my car with each wheel missing a lugnut. I pointed this out and they addressed it. The car was also missing a spare tire, a jack, and a wrench. I point this out and they promise to put them in. I buy the car and am looking through it at home; lo and behold they never gave me the spare tire or jack. I call and come back and this time I watch them put it in the car. Unfortunately this was not the end of my dealings with IMPEX. About 10 months into owning the car I get a flat tire. Not a big deal, I know how to change the tire and put on the spare, so I do that. But the car lurched horribly on the spare and I had to be towed. Turns out, they gave me the wrong size spare (probably just took it out of another car). The spare wheel rubbed on the brake caliper and would have done significant damage had I driven on it, rendering the spare tire completely useless. I call and ask to simply be given the correct size spare. I was given the run around for 7-8 weeks saying they were working on it and had to explain this whole story to multiple employees there. I then got a call saying that since it has now been a year they aren’t obligated to help. I called one more time and was told that there was no way this mistake was made because they thoroughly inspect their cars (nevermind that each wheel was missing a lugnut, and a spare tire, wrench, and jack). Someone else came on the phone and told me to come get my tire that day, so I drove 2.5 hours back to Greensboro to get it. I did finally receive the correct spare tire, but no apology was made and no remorse was shown by anyone. Terrible customer service, very shady dealership who doesn’t care about customers once they have driven off the lot. I would strongly advise looking for a car elsewhere. I can’t remember who sold me the car, but I spoke with sales manager Justin multiple times, a woman named Jordan, and Matt and Tina in their service department, in addition to several others. More

Deceptive and dishonest dealership Awful experience with this dealership. In My Opinion (IMO) this is one of the most unprofessional, dishonest, and deceptive group of car sales people Awful experience with this dealership. In My Opinion (IMO) this is one of the most unprofessional, dishonest, and deceptive group of car sales people you’ll ever deal with. IMO, when you imagine a crooked car salesperson trying to shell game hustle your hard-earned money…think of this place. I used THEIR appraisal tool on THEIR website based on KBB platform, which gave me a trade in value for my car, talked to the sales rep before making the 4 hour drive, who assured me the offer would be honored, then I show up with the same exact car in excellent condition and as described, and their sales person tells me they use NADA not KBB?!? Then the sale manager low ball appraises the car for $5000 less than THEIR very own appraisal tool indicated. My subjective advice is: Beware to anyone who might travel to this dealership from out of town, understand that anything they told you was likely untruthful. I will leave bad feedback everywhere I can… More

I did not purchase a car there I have less than perfect credit so filled out a credit app and picked out a car (they are about 90 minutes from me) and submitted. Everyone there talk I have less than perfect credit so filled out a credit app and picked out a car (they are about 90 minutes from me) and submitted. Everyone there talks nice, but more than a week slipped by without any word. I called a few times and texted them, when I got someone on the phone, very nice, I'll check and have someone call..... no calls, no communication at all. In the meantime, I was approved by two other dealers who actually want to sell cars. So I'll have to pass on Impex, if they are that slack up front, no thanks, More

Bait and switch Went by to look at a 2015 Hyundai Sonata. When I ask the sales rep about the car he went inside while I looked at their inventory. When he came back h Went by to look at a 2015 Hyundai Sonata. When I ask the sales rep about the car he went inside while I looked at their inventory. When he came back he said the car was sold so I started to leave, he didn't seem too happy that his tactics didn't work. I got back into my car to pull up another dealership that had a similar car, while I was doing that I see the same sales man drive off the lot with the exact same car I was looking for. The next day I decide to text the dealership about the availability of the car, it took them a while to respond but when they did, they said the car was still available. They even still tried to get me to come back to look at the car. I ended up going to Lexington, you Jerry Hunt Super Center and got the same model car. Their service was the best I've ever received. I wouldn't go back to Impex Auto ever again. More

SOLD VAN OUT FROM UNDER US On 6/14/19 SOLD VAN OUT FROM UNDER US THE DAY BEFORE PICKING UP LOAN AFTER APPROVAL. UNPROFESSIONAL AND DISRESPECTFUL OWNERS SHOULD BE ASHAMED. On 6/14/19 SOLD VAN OUT FROM UNDER US THE DAY BEFORE PICKING UP LOAN AFTER APPROVAL. UNPROFESSIONAL AND DISRESPECTFUL OWNERS SHOULD BE ASHAMED. More

All about the money The salesman are the only part of this company that I found professional. The customer is not the priority. I purchased a 2013 Audi A3 Sline from this The salesman are the only part of this company that I found professional. The customer is not the priority. I purchased a 2013 Audi A3 Sline from this dealership. Within a day or two I noticed that the AC would not stay cold. I took the vehicle back for repairs, only to be told I would not receive a loner vehicle, so I spent $30 of my own money on UBERs to get back and forth. When I get my vehicle back, nothing has changed! The AC acts the exact same as when I dropped it off. So I call back, (this is a thursday afternoon) to request another appointment, and they tell me it would be a full week before my car can be dropped off. So I've spent the last 2 weeks absolutely miserable in 90+ degree weather. This ruined a road trip with my friends and my day to day commute ends in sweat and anger. My dog rides in the car with me and just pants. I finally call today to express my displeasure and after saying everything that I've typed here to a "manager" all I got was "we know its hot, we will make sure someone can take you to work next time to save you on the UBER." Thats it. Thats their response to selling me an Audi with broken AC and me being miserable for two weeks. Might as well have said "not our problem." More

Transparent on everything, no pressure Everyone was very friendly and forthcoming with any questions I had. We worked specifically with Nass, but I feel because of the culture there, I woul Everyone was very friendly and forthcoming with any questions I had. We worked specifically with Nass, but I feel because of the culture there, I would have had a great experience with any of the sales people. Not that the lunch provided on Saturday was a deal closer, but it was pretty cool to fill in that "down time" while the office was getting all the paperwork ready. Food was good! More