Impex Auto Sales

DO NOT WASTE YOUR TIME UNLESS YOU ARE LOCAL. Worst experience EVER. Called to make an appointment to see a vehicle after it had been listing on the website for over a month UNLESS YOU ARE LOCAL. Worst experience EVER. Called to make an appointment to see a vehicle after it had been listing on the website for over a month. Confirmed this appointment twice the day before. I informed the sales person we would be driving a long way to see the vehicle. Emailed early on the morning of our scheduled appointment, before dealership opened, to let them know we were still coming and expecting to arrive a bit earlier then scheduled. Received confirmation of our appointment to see the vehicle while we were driving. Received another email 30 minutes before our arrival after driving 4.5 hours stating "I just wanted to let you know we just sold the (vehicle we were going to see)! Please let me know if there is anything else in our inventory you are interested in viewing." I couldn't believe it and when I called I was told they were not able to hold vehicles. Why wasn't I told this before we started the long drive and what is the point in making and confirming an appointment? We would have been more than happy to put money down in order to hold the vehicle as we were NOT planning on driving 5 hours to come home with nothing. Do not bother buying a car from them unless you are a local. I am writing this review because they continue to send me generic sales emails emails after I have requested to be taken off their list and told them I will NEVER buy from them. More

LEMON ALERT Wanted to give them a fair chance...well they failed horribly. Purchased a 2011 Toyota Sienna Ltd in April of 2017. They were fine during the purchase Wanted to give them a fair chance...well they failed horribly. Purchased a 2011 Toyota Sienna Ltd in April of 2017. They were fine during the purchase etc, however the van was a total LEMON. This van was in the shop for 3 months out of the 7 months I owned it. Yes that is past tense because I just GOT RID OF IT TO GET OUT FROM UNDER IT! Within the first month of owning it I had the power steering go out (no pump all electric) the alternator, the radiator, the sliding door power motor failed ($2000 dollar fix) Which was the last straw. Not to mention the THREE open recalls on it the date I purchased it. Just be aware when purchasing from these people. (they also beg for google reviews as you purchase!!) More

Awesome Dealership We had an awesome experience yesterday! Gray and Kat went above and beyond to help make sure we left in the truck that we wanted with the deal that we We had an awesome experience yesterday! Gray and Kat went above and beyond to help make sure we left in the truck that we wanted with the deal that we wanted. They even stayed almost 2 hours after closing time to make it happen! We will be back and will refer our friends and family! Awesome dealership! More

EXCELLENT SERVICE!!! We had a great experience! We are more than satisfied with our purchase from IMPEX AUTO. Anna was a Great saleswoman. She was very helpful and great t We had a great experience! We are more than satisfied with our purchase from IMPEX AUTO. Anna was a Great saleswoman. She was very helpful and great to work with. Mike Hardy was GREAT! He went above and beyond to help us and made sure we were taken care of through out the entire process from start to finish. Thank you Mike Hardy for going the extra mile to be caring, considerate, and understanding. We will definitely do business with IMPEX AUTO again. Mary Dare More

Customer Service = Top Notch The customer service by everyone involved was absolutely phenomenal! Nass was very knowledgeable and comfortable to work with. He had the vehicle sold The customer service by everyone involved was absolutely phenomenal! Nass was very knowledgeable and comfortable to work with. He had the vehicle sold the moment I sat in it. Keisha (spelling?) who called to check in on us was so pleasant! It was refreshing to have an outside source care about our experience. Kate in financing was so nice, it was diffficilt for my husband to get a leg up with negotiating because he felt he couldn't make the usual back and forth threats. She was so accommodating to us! More

Tahoe Good experience with the guys, would definitely deal with them again in the future. We're easy to deal with over the phone before making the trip. Good experience with the guys, would definitely deal with them again in the future. We're easy to deal with over the phone before making the trip. More

Great Experience! Nass, Kat, and the rest of the staff at Impex were kind and welcoming. I was not pushed into a vehicle, and they allowed me to test drive multiple veh Nass, Kat, and the rest of the staff at Impex were kind and welcoming. I was not pushed into a vehicle, and they allowed me to test drive multiple vehicles to make certain I knew what I wanted. I would absolutely recommend Impex!! More

Great experience! Jason Tate was great, the one question he couldn't answer, was able to get an answer to quickly. All in all, great friendly service, no pressure. Ka Jason Tate was great, the one question he couldn't answer, was able to get an answer to quickly. All in all, great friendly service, no pressure. Kat in the office got me through the paperwork in record time. Very happy with both the dealership personnel and with my purchase! More

F150 Platinum Justin from Statesville, NC September 11, 2017 Excellent customer service and great selection. Jason and Chris were great to work with and made t Justin from Statesville, NC September 11, 2017 Excellent customer service and great selection. Jason and Chris were great to work with and made the whole experience a breeze.¿ More

Love my Escalade! Thanks to Nass and the team at Impex for a great deal on my 2011 Escalade. Beautiful car. Very efficient and pleasant people to work with. Impex makes Thanks to Nass and the team at Impex for a great deal on my 2011 Escalade. Beautiful car. Very efficient and pleasant people to work with. Impex makes it so easy to finance and drive off in the car of your dreams. Will definitely use again! More