Jacky Jones Ford of Sweetwater

Mazdaspeed Miata MX-5 Jacky Jones' Internet Sales (Mandi) was outstanding in her dealings with me (an out of state buyer). She was patient and joyful to work with and I'd Jacky Jones' Internet Sales (Mandi) was outstanding in her dealings with me (an out of state buyer). She was patient and joyful to work with and I'd buy from her again. The Service team did a good job going through the car and getting it ready for delivery but used too glossy a protectant on the interior (which I had to take off). Hint: There are products on the market that bring back the original matte finish we see on new cars. Only other complaint was the car was delivered with about 1/2 tank of gas. Good dealership. More

Great place to do business A great place to trade. David and Ray were fantastic. I have traded here several times. I highly recommend them. You will not be disappointed with thi A great place to trade. David and Ray were fantastic. I have traded here several times. I highly recommend them. You will not be disappointed with this dealership. More

New Car Purchase This is the third vehicle we've purchased from Jacky Jones and we can't say enough about how pleased we are about the way we've been treated each time This is the third vehicle we've purchased from Jacky Jones and we can't say enough about how pleased we are about the way we've been treated each time. An exceptional dealership in every respect. More

Great used car purchase! I used CARFAX to find the car, then Mandi was the internet sales person. She was responsive and knowledgeable. She took videos and explained the enti I used CARFAX to find the car, then Mandi was the internet sales person. She was responsive and knowledgeable. She took videos and explained the entire process of the purchase. The car is everything they said it would be and more. I would definitely recommend them to friends. Thanks More

Extremely knowledgeable, Accommodating, and timely. I could not ask for better service that I receive continuously from Jacky Jones Ford going back to 2010. The sales and service staff always go th I could not ask for better service that I receive continuously from Jacky Jones Ford going back to 2010. The sales and service staff always go the extra mile. More

poor service I will never buy another car or have service done on my car at this dealership again. they are very helpful when trying to sell you a car but once yo I will never buy another car or have service done on my car at this dealership again. they are very helpful when trying to sell you a car but once you have the car and need service on the vehicle they are not as helpful. It took over 3 months to get a part for my new car and then they charged me more for the part then they initially said it would cost. More

Great customer service I love my truck. The staff at Jacky Jones Ford Lincoln are all great people and eager to help you get exactly what you want. I love my truck. The staff at Jacky Jones Ford Lincoln are all great people and eager to help you get exactly what you want. More

Purchase of Ford Certified/Pre-owned 2015 Ford Taurus This purchase was by far the easiest, non-intimidating car purchase we have ever encountered. Mr. Anderson was knowledgeable and extremely helpful in This purchase was by far the easiest, non-intimidating car purchase we have ever encountered. Mr. Anderson was knowledgeable and extremely helpful in guiding us through the whole purchasing experience. He patiently explained every single step of buying a certified/pre-owned vehicle. And believe me there is an awful lot that goes into the process. So as time consuming as it was, we wanted and needed to hear and understand all the steps. He made it easy! Buying a car is an expensive undertaking for us. He made us feel like he appreciated our business and would be there for us if we had questions or needed any additional service. This visit was to purchase a car, NOT a service visit. More

A Bad Tire but a Good Experience We drove 6.5 hours to Jacky Jones Ford to see a 2005 Ford Thunderbird. The car was as represented. We worked with Mandi who was personable and profess We drove 6.5 hours to Jacky Jones Ford to see a 2005 Ford Thunderbird. The car was as represented. We worked with Mandi who was personable and professional. On my test drive, I noticed a very minor vibration which bothered me. The service manager then took the car for a drive and when he returned, said he felt it at 65mph. They then checked it out and found out that one of the new tires had a defect. They then sent someone to Knoxville to pick up a new tire. They balanced it, installed it and checked the alignment. This took quite a bit of time but I was pleased with their response. I think many dealers would have just said there was no problem. I would recommend the dealer and Mandi. More