Jim Ellis Hyundai

A total sham of a new car buying experience! After a fairly pleasant experience a month ago assisting a lady friend pick out a new Hyundai using the Costco Car Buying discount program, I research After a fairly pleasant experience a month ago assisting a lady friend pick out a new Hyundai using the Costco Car Buying discount program, I researched several Atlanta area Hyundai dealerships and came back to Kevin Frye to consider purchase of a 2015 Genesis. What a dismal shock to experience a completely different atmosphere and personality. There was a lot of the typical salesman b s talk. Then when we finally got to specifics with the purchase, he and management were not flexible at all with pricing and the offer they made on my trade was $4000 less than Kelly or Carmax. There was the typical back and forth walk between salesman and mysterious approvals person behind closed doors. That is ludicrous. I never met any other staff and no from mgmt ever came out to work a better deal or to do a follow up call after i left so disappointed! Bottom line. I went to Rick Case and experienced the total opposite approach! Hands down the best deal on a new 2015 Genesis! Friendly,down to earth staff who are up front with best deal options. No haggling or deceitful tactics such as was case with Jim Ellis. Mark Thompson and Matt Rowan went above and beyond to insure my happiness with a new Genesis in color and style I desired (transporting from Savannah!) So personable for management team to be sitting right in middle of showroom--in touch with the customers; not hidden behind some mysterious wall or other room making their back and forth offers as you typically exoerience in other dealerships. Mark even offered to personally wash my car next time I came by! I definitely will be referring friends and family to Rick Case from now on! More

The absolute best experience I ever had! From the start to the finish of our car buying experience was by far the absolute best! These guy's have made me a loyal lifetime buyer. They go the From the start to the finish of our car buying experience was by far the absolute best! These guy's have made me a loyal lifetime buyer. They go the extra mile in making sure you're satisfied. They promise the moon but deliver the sun. Outstanding customer service. More

Tried to Screw Us at the End For my wife and me, Jim Ellis completely wasted our time and gave us an absolutely terrible experience. We spent several days discussing multiple For my wife and me, Jim Ellis completely wasted our time and gave us an absolutely terrible experience. We spent several days discussing multiple vehicles and negotiating price. We want to know exactly what the transaction will costs us, therefore, we were negotiating the "final price," i.e., the total consideration after taxes and dealer fees. After a few days and multiple discussions, it seemed like we were in agreement on the final price and we were excited about purchasing the vehicle (even after they made us wait almost three hours before finally getting to us). When they presented us with the transaction summary, we saw where Jim Ellis was trying to screw us. Instead of the "final price," Jim Ellis presented us with a summary that assumed our $3,000 down payment was already in their hands! They tired to put the $3,000 on top of the final price which we had negotiated, as if a down payment is extra income to them rather than part of how we would finance the vehicle. WE WERE LIVID! We let them have it and walked out of Jim Ellis Hyandai. We will not be dealing with these cheats again. More

Awesome Car Buying Experience The preowned department did a great job of getting my new car ready to go. It was a smooth purchase, and I know I got a great deal. They helped me set The preowned department did a great job of getting my new car ready to go. It was a smooth purchase, and I know I got a great deal. They helped me set up my Bluelink and XM Satellite radio as well. More

I love this dealership My car buying experience was the fantastic. The salesman and the manager were very knowledgable and friendly. I came away with just what I wanted. My car buying experience was the fantastic. The salesman and the manager were very knowledgable and friendly. I came away with just what I wanted. More

Dealership was willing to work with me to make things right After some initial miscommunications the management and service area at the dealership showed a tremendous willingness to work with me on resolving t After some initial miscommunications the management and service area at the dealership showed a tremendous willingness to work with me on resolving the problem. That was sincerely appreciated by me. I am happy to say that the end result of the cooperative effort was a resolution to my car issues. This is my second Hyundai and I will definitely give this dealership the first opportunity for my business in the future when I am in need of another vehicle. More

Felt like I needed to shower after leaving Service Center Had my Azera in for service. Just got the feeling these folks were so squirrelly. Told me my tranny was out and that I needed a new one. Like a dum Had my Azera in for service. Just got the feeling these folks were so squirrelly. Told me my tranny was out and that I needed a new one. Like a dummy I did not take it to get a second opinion. $4k lighter I pick up the car. Go about a mile up the road and have to turn around . The car is running so rough I thought it would tear itself apart. Turns out they did not sync the new transmission. You would think that when a customer drops $4k+ they would make sure that they got things right. More

Wasted my time for a possible commission On a Monday I found a car online and a sales representative emailed me. I told him I could come in on Wednesday morning to talk about the car. He aske On a Monday I found a car online and a sales representative emailed me. I told him I could come in on Wednesday morning to talk about the car. He asked for my driver's license and other stuff so that he could begin the paperwork. When I got there at 10:30 the first thing he did was ask me what kinds of things I was looking for in a car. Then he left to get the keys for a test drive, and came back to tell me (can you guess?) the car had been sold that morning. I was VERY upset to say the least. I felt they should have held the car for me, OR told me another person was interested in the car and it might already be taken. Instead they wasted my time letting me come in to talk about a car that was sold, with the mistaken belief they could talk me into a car I didn't want. Will NEVER go back. At least with Carmax, they mark the car "unavailable" when a customer is in discussion about the car. More

Just signed the papers on a used 2012 Hyundai Genesis after a lengthy search. These guys are a class act without much of the run around customary from dealers. I actually made an offer on one day which after a lengthy search. These guys are a class act without much of the run around customary from dealers. I actually made an offer on one day which was refused so I walked out the door. The salesman though apparently kept working after I had left and contacted me the next day to let me know that my offer would accepted if I was still interested. That was definitely a first for me which was handled with a lot of class; keep in mind that I've bought 20 or so cars in my life so I've seen the good, the bad and ugly care dealers and salesman. I'm happy to report that the deal we negotiated over the phone was the exact one I just signed. They are true to their word. They detailed the car very nicely and I am quite ecstatic with the car and the deal and with the level of respect and consideration they extended to me. I'd definitely consider these guys again for a car purchase! More

My boyfriend and I visited Jim Ellis Hyundai a few months ago to browse their used car section. We did not plan to buy, but the sales man found us a Veloster that was fully loaded with the tech package. Need ago to browse their used car section. We did not plan to buy, but the sales man found us a Veloster that was fully loaded with the tech package. Needless to say, we were very impressed with the car and bought it right away. Since then, we have had a flat tire and a bad alternator on the car. This is not at all Jim Ellis fault, but you would think that sales people / service employees would be sympathetic about our situation. The alternator on the car actually went bad this morning, 12/3/2013. My boyfriend called Jim Ellis, the man who answered the phone was very friendly. He said to bring it right in and we would be given a loaner, just ask for Peter. Well, my boyfriend drove from North Alpharetta to their Atlanta location and was greeted very poorly, in fact rudely. He asked for Peter who told him he had no idea what he was talking about and could not help him. They were very short with him and would not give him any options. The Hyundai would not start again, so he had to have the car jumped and had to drive all the way back to North Alpharetta, to Rick Case Hyundai, which is 1 mile from our condo. We wanted to bring the car to Jim Ellis for the service due to buying the car there in the first place and thinking that Jim Ellis had exceptional customer service. NOPE. We will not be going back to Jim Ellis. I was even considering purchasing a 2nd Veloster from them, which will not be happening. I will be sticking with my Fiat, which I purchased from the car dealership next door from Jim Ellis, they actually have an exceptional service center. More