Jim Ellis Hyundai

We had a very good experience ay Jim Ellis Hyundai! I would highly recommend purchasing a car from this dealership and from our sales Rep, Shawn Huger. We also had a great experience with Sam Patel. would highly recommend purchasing a car from this dealership and from our sales Rep, Shawn Huger. We also had a great experience with Sam Patel. More

WORST EXPERIENCE EVER I would not use this dealership EVER again. This is the worst dealership and experience I have ever had. They are incompetent and unable to even han I would not use this dealership EVER again. This is the worst dealership and experience I have ever had. They are incompetent and unable to even handle the basic thing they do every day - closing vehicle deals. We had lost paperwork and delays in registration. We had to drive back to the dealership on an expired tag because they didn't get everything processed. Let's just say that this is a terrible place to do a deal, regardless of the car quality and enjoyment. More

Totally enjoyed working with Shawn on our purchase of a 2020 Hyundai Tucson at Jim Ellis Hyundai in Atlanta. He was patient and thorough explaining the vehicle’s options and their operation. Sam in Finance 2020 Hyundai Tucson at Jim Ellis Hyundai in Atlanta. He was patient and thorough explaining the vehicle’s options and their operation. Sam in Finance was pleasant, efficient, and easy to work with as well. More

Service techs are very unreliable and incomplete I want to be clear that this review is for Jim Ellis Hyundai only. I take my Porsches to Jim Ellis Porsche and my Audi to Jim Ellis Audi, and they are I want to be clear that this review is for Jim Ellis Hyundai only. I take my Porsches to Jim Ellis Porsche and my Audi to Jim Ellis Audi, and they are both exceptional. While I don't really expect the same level of service at a Hyundai dealership that I get at a Porsche dealership, I do expect a basic level of service that was lacking at Jim Ellis Hyundai, and I definitely expect honesty and accuracy from the service techs and advisors. I recently bought a used Hyundai for my teenage daughter who just got her driver's license. I took it to Jim Ellis for some basic repairs. The service tech and advisor both signed off on the "Hyundai Assurance Car Care" service review showing that they checked/reviewed multiple inspection items, when in fact, they hadn't even looked at them at all. For example, even though all 4 tires had a tread depth of between 4 and 5 mm, they checked off the 8 mm box on all of them. They also checked off that the spare tire pressure was set to spec, when it was off by over 20 psi. There were other minor items as well that weren't checked, even though the inspection sheet noted that they were. I brought the car back a couple of weeks later for 4 additional items to be repaired. When I came back 2 days later to pick it up, they gave me the invoice with the details showing that all the work was done correctly. Luckily, I checked everything before I left because literally half of the items (2 of the 4) were exactly the same as when I brought the car in for service; they weren't repaired at all. When I pointed this out to the service advisor, he didn't apologize; he just blamed the tech, who he then had fix the items while I waited. Also, the service advisor was extremely unresponsive while my car was at the dealership. He ignored several of my texts over two days when I asked about the repair status and price. That level of service is inexcusable even for a shoddy used car dealer, much less a new car dealer with a large service department. I'll continue to bring my other cars to Jim Ellis Porsche and Audi, but NEVER again to Jim Ellis Hyundai. UPDATE: After I posted the review above, I was contacted by Russ Oliveri, the Service Director at Jim Ellis Hyundai. Russ was extremely professional. He apologized, didn't make any excuses, and asked me what he could do to make things right. He committed to crediting me for future service, which I thought was very fair. More

Darrow was very efficient and pleasant to deal with. The process was painless and thanks to his efforts I found exactly the Santa Fe I wanted down to the color and other specs. The process was painless. His process was painless and thanks to his efforts I found exactly the Santa Fe I wanted down to the color and other specs. The process was painless. His follow up even months later has been spot on. Thank you Darrow! More

Excellent experience at this dealership! Shawn Huger was honest and not pushy. Let us make our decision while answering any questions we had. Will return. honest and not pushy. Let us make our decision while answering any questions we had. Will return. More

My new car purchase experience was as wonderful as I could have hoped thanks to Lawrence Pardy and Sam Patel. I visited the dealership to check out the Elantra, and everyone there gave me time and space could have hoped thanks to Lawrence Pardy and Sam Patel. I visited the dealership to check out the Elantra, and everyone there gave me time and space to get to know the car on my terms. Lawrence gave me some information on the features and options, and we emailed back and forth and arrived at just the right model which he had delivered to Jim Ellis in two days flat. He and Sam were super transparent about the process and the options, and the test drive, financing, and purchase were extremely smooth and efficient. Wonderful customer care and wonderful car! More

Sam Patel was great, the best low pressure finance person we ever worked with! Nice gentleman. The dealership was clean and everyone was super friendly we ever worked with! Nice gentleman. The dealership was clean and everyone was super friendly More

Knowledgeable, helpful, service motivated Responsive, service driven Thought the trade in value was low. Overall satisfied. Helpful in setting up the the and xplai I gotta it’s features Responsive, service driven Thought the trade in value was low. Overall satisfied. Helpful in setting up the the and xplai I gotta it’s features More

Purchased my first electric vehicle from Jim Ellis Hyundai and had the best experience I’ve had in awhile. My salesman, Shawn Huger was very professional and knowledgeable. Will definitely return in Hyundai and had the best experience I’ve had in awhile. My salesman, Shawn Huger was very professional and knowledgeable. Will definitely return in the future. More