Jones Ford Wickenburg

Tried to have my f 350 repaired at the body shop. After 4 months of get the run around and excuses my truck was totaled so I could move on . I would not recommend this body shop to any one!! After 4 months of get the run around and excuses my truck was totaled so I could move on . I would not recommend this body shop to any one!! More

Need service - STAY AWAY! 02/21/22 (Monday) car overheats on my way to a convention in Las Vegas. Dropped it off and was told I would be contacted. Tuesday PM no call so I 02/21/22 (Monday) car overheats on my way to a convention in Las Vegas. Dropped it off and was told I would be contacted. Tuesday PM no call so I leave a message. Wednesday PM no call so I call - water pump needs replacing. Thursday PM no call so I call - car is ready. Friday, drive to Wickenburg, bill was for $755. Leave Wickenburg for Phoenix and car overheats around Lake Pleasant. Contact Jones, "I need the car here" was all I got. My car has overheated - the same problem I had brought it into Jones the 1st time and got billed $755! They send out a tow truck and a rental ($40/day) so I can get back home. Monday PM (02/28) call, leave a message. Tuesday (03/01) drive to Wickenburg to drop off rental - $160 for non-repair related expense. Talked to service manager since I can't seem to get a response from the service advisor. Now the problem is a blown head gasket and they will get me quote. This time they give me a loaner. Wednesday PM I get a call from the service advisor with a repair quote. But he tells me that I might as well get an engine replacement! From a water pump, to a blown head gasket, to an engine replacement! No thank you - I arrange to have the car towed to a local REPUTABLE repair shop. I arrive at Jones only to be slapped with a $300 towing fee! I was told they road tested the car so the water pump job was good. I didn't realize their repair warranty has a time limit of 30 minutes. So in summary, ! take my car in for overheating, spend $755 for repairs, the car overheats again and I spend another $460 for a bad diagnosis! The point is they are the experts and when they say they fixed the car it should be fixed. Their argument was that the water pump issue is not related to the blown head gasket and that they had no idea what I had done to the car. Apparently it's my fault they didn't correctly diagnose and fix the problem and for that I must pay $460! STAY AWAY! More

We had a super experience with Jones Ford in Wickenburg. They were very aware of our needs, They helped us find a great car! The office is efficient and each person was extremely kind and helpful. Buyin They were very aware of our needs, They helped us find a great car! The office is efficient and each person was extremely kind and helpful. Buying a car from Jones Ford was an amazing experience. They are so honest and genuinely caring. Thank you Jones Ford!!! Joe and Marilee Clark More

This dealership is a great place to do business.They treat you like family.No bs pricing.Fair trade in allowance and quality service.Sean is a great sales consultant to do business with.I have purchased treat you like family.No bs pricing.Fair trade in allowance and quality service.Sean is a great sales consultant to do business with.I have purchased many vehicles in my lifetime and dealerships like these are far and few between.Thank you again. R.M More

Jones Ford Wickenburg has the best sales people that I have worked with in purchasing a vehicle. I am also very happy with the finance department for always making it possible to leave with my chose of v have worked with in purchasing a vehicle. I am also very happy with the finance department for always making it possible to leave with my chose of vehicle. I highly recommend Jones Ford Wickenburg. I highly recommend Chris Gates or Sean Lowry to help you out with your next vehicle purchase. More

My wife and I have been buying a new vehicle about every 2 to 3 years for a very long time and the purchase of our new 2020 Ford Ranger at Jones Ford in Wickenburg was the best new car sales experience we h 2 to 3 years for a very long time and the purchase of our new 2020 Ford Ranger at Jones Ford in Wickenburg was the best new car sales experience we have ever had. I requested information about a specific vehicle that they had in inventory and had an almost immediate response from the general manager and a sales representative. I asked the sales rep several more questions and all were answered very quickly including questions that he needed info from the service department in order to respond. My wife and I drove to Wickenburg the next day to do a test drive and get a trade in offer on our current car. The initial offer was acceptable and we purchased the new Ranger. We completed the entire transaction in less than two hours. The sales rep was Rick Van Hazel. Finance was excellent also. What a great car dealership. The 40 mile drive was well worth it. More

Just a rip-off Took truck to dealer told them vibration recommended check universals and they gave estimate of 6200 for repairs. Took it to other shop it was univers Took truck to dealer told them vibration recommended check universals and they gave estimate of 6200 for repairs. Took it to other shop it was universal joints cost 585 and no vibration. I’m sure had they replaced rear axle for 6200 they then would need more to fix joints. More

Personal and honest We have bought several cars from Jones Ford through the years and Brian always gives us an exceptional deal with excellent customer service. He is hon We have bought several cars from Jones Ford through the years and Brian always gives us an exceptional deal with excellent customer service. He is honest and easy to work with and really looks out for his customers. More

Superb Buying Experience- Worth the Drive from Glendale! I've purchased many cars in my life. Jones Ford Wickenburg was one of the best purchasing experiences I've ever had. I ended up buying a pre-owned Jee I've purchased many cars in my life. Jones Ford Wickenburg was one of the best purchasing experiences I've ever had. I ended up buying a pre-owned Jeep Wrangler. During the buying process, I got treated well and didn't have to deal with the usual dealer pressure or hi-jinks. We negotiated quickly, settled on a price that I was thrilled with. If that wasn't enough, the folks at Jones even made sure some after the sale items we discovered were taken care without a hitch and made sure I was kept up to date every step of the way. They even delivered the vehicle to my house after the sale was done. Sean Lowry made the process smooth, followed up on every single thing he said he would, and manager Matt Dahlin went above and beyond to make this an awesome experience! I don't know why more dealers don't take care of customers this way. I'll definitely go back to Jones for my next car purchase. More