Kia of Wesley Chapel

Make sure you have all day to spend at the place Our sales person Herbert was awesome, though I had trouble understanding him most of the time. He was very helpful, no pressure, and no rush. Really Our sales person Herbert was awesome, though I had trouble understanding him most of the time. He was very helpful, no pressure, and no rush. Really our only problem with the entire experience is we had to be there for over 8 hours, which is ridiculous!!! By the end we were exhausted, very hungry, and pretty much regretting the entire decision. I know they were busy, but my time is way more valuable than that. We love the car we ended up with however, a 2018 Kia Niro Touring. Awesome gas mileage was the main reason for our decision. More

Great to do business with I'm in my 40's & have bought several cars in my adult life. They were the best experience I've ever had buying a car. Will definitely recommend them t I'm in my 40's & have bought several cars in my adult life. They were the best experience I've ever had buying a car. Will definitely recommend them to friends & family. Thanks Fuccillo Kia - Wesley Chapel & Nelson & Adelso & 1 other person (I apologize for forgetting his name) More

Waisted time Pleasant, professional employees, but 5 hours to purchase my lease car is rediculously long. I should have been in and out in less than 2 hours. The Pleasant, professional employees, but 5 hours to purchase my lease car is rediculously long. I should have been in and out in less than 2 hours. The 5 hours does not include the 2 hour drive time to and from the dealership. More

Total lack of Ethics I had written a review previously and was convinced to take it down by a manager at Fuccillo who shall remain nameless. I leased a new Kia Forte on De I had written a review previously and was convinced to take it down by a manager at Fuccillo who shall remain nameless. I leased a new Kia Forte on December 1st of 2017 from this dealership. During the negotiation process, on two separate occasions by two separate managers, both my wife and my daughter asked if we were still going to receive the cruise that had been the previous incentive. They were both told that no it was no longer being offered, but that the incentive for December was a free 3 year maintenance package. We signed the paperwork, under the assumption that we had received the maintenance package until I took it in for the first schedule maintenance to be told that there were no notes indicating that we had free maintenance. I went home and posted a review of said experience and was immediately called by previously stated manager and was asked to take the review down and that he would cover my maintenance for two years and give me a free detail during my next scheduled appointment. While I was still at the dealership they did agree to comp the first maintenance. I was assured that the notes had been updated and that I would not have any problem getting maintenance performed going forward. Today I took the Forte to have the 7500 mile service performed and at the conclusion was informed that there were no notes indicating that I had the free maintenance and that I would have to pay. I did so, took my Forte and left. I will not return to Fuccillo Kia for any reason going forward. I will drive 100 miles to keep from having to deal with this dealership ever again. The only reason that I even considered having a Kia was for what Billy did for the veteran over in St Pete. So in essence, I received zero incentive for leasing a Kia in December and getting my military rebate was also a night mare. The only things that I have found HUGE at Fuccillo Kia are the misrepresentations, confusion and hassle of trying to get what was promised to me. I am sadly disappointed in being put through this. More

Not Customer or Savings Friendly My experience at this dealer was not a good one. They don't like to answer questions such as "What is the price of the car?" I spoke to five people be My experience at this dealer was not a good one. They don't like to answer questions such as "What is the price of the car?" I spoke to five people before I could see any numbers. Then they were rude and argued with me, did not allow my sales consultant to give me any info. Further more when I was told that certain warranties came with the vehicle then the bill showed that the warranty was an added on price. When i asked about it they started explaining what the warranty was for not explaining why I was told that it came with the vehicle when it really didn't. And they kept doing this as though I would forget that I asked them a question. They really think their customers are imbeciles. The only upside is that if another dealer doesnt have the year make or model that you need, then they probably do have it. They do have a large inventory. Finally their price was only $100 less than their competing dealer. So the savings defintely were not "HUGE" and the service was terrible. I will not be returning to this dealer. . More

Great car buying!!! I came for a second time and this time was help by Luis and Tim and this time it was better!! Great deal and The fuccillon team did again. It was h I came for a second time and this time was help by Luis and Tim and this time it was better!! Great deal and The fuccillon team did again. It was huugggeee!!! More

Very good dealership Everybody at the dealership was real nice even the owner came out and welcomed us would recemend them to everybody in need of a vehicle Everybody at the dealership was real nice even the owner came out and welcomed us would recemend them to everybody in need of a vehicle More

Awesome! The staff at Fuccillo Kia go above and beyond on their customer service. Our salesperson, Nathan, was the bomb. He asked questions to understand our The staff at Fuccillo Kia go above and beyond on their customer service. Our salesperson, Nathan, was the bomb. He asked questions to understand our needs/wants and he listened. Nathan was extremely attentive and told us everything that was to know about the vehicle we were looking. He even help me set up my Bluetooth. More

Bought a new car Thank you Nelson and Fuccillo Kia for helping me purchase my new Kia Forte. The experience was better than I anticipated and you guys stayed open in o Thank you Nelson and Fuccillo Kia for helping me purchase my new Kia Forte. The experience was better than I anticipated and you guys stayed open in order for me to drive my new car home that night. More

Great experience Tiffany, Ken and a few others (sorry I am bad with names) really went above and beyond to help me. Not only was I bringing negative equity but I was l Tiffany, Ken and a few others (sorry I am bad with names) really went above and beyond to help me. Not only was I bringing negative equity but I was looking for a payment close to my old payment. I would recommend them to anyone looking for helpful and knowledgeable staff. Without the high pressure you can feel at other dealerships. More