Kia of Wesley Chapel

Worst Car Buying Experience Ever! I typically don’t ridicule a business or anyone personally, but I have to make this an exception. My experience with Fuccillo personnel and management I typically don’t ridicule a business or anyone personally, but I have to make this an exception. My experience with Fuccillo personnel and management has been abysmal. First, we purchased our daughter a brand new 2018 Kia Rio S in mid May for her graduation from high school, so you can imagine she was very excited and grateful. Less than 5 months later it’s sitting in Fuccillo’s service center! The car starts but when you put it in gear it shuts down. Second, communication with both personnel and management has been just as bad. They towed the vehicle last Thursday, we were working with a gentleman named Leo, who assured us he would work the issue with the technical center in California, and stated he would communicate the next day between 11 am to 12 pm. No phone call. My husband called them around 4:30 pm and inquired about the status...no one knew anything! Finally, the service supervisor, Neal, communicated that based on analysis it must be the “throttle”, whatever the xxxx that is! Anyway, he apologized and assured my husband he would communicate the next day, and that the same technician would be working the issue. The next day...nothing! My husband called again around 4:30, asked for Neal...he’s gone for the day! A gentleman named Dusty, communicated that it wasn’t the throttle, they have to continue working with the technical center in California on Monday as it’s the end of the day and a weekend. Thirdly, not one person has offered a loaner or rental car. Now, my husband inquired, but unfortunately, Leo didn’t have the authority. Neal, briefly discussed it, but it was obvious he was avoiding the topic. Note: I’m venting about a brand new car with only 1,700 miles! Believe, I have a lot more I could write on several subjects in my dealings with this company. A military rebate that was communicated we should receive within 6 - 8 weeks taking 16 weeks. Would’ve taken longer if my husband didn’t contact Kia International. When purchasing a so called quality vehicle, you shouldn’t have to get to know dealer personnel personally! I hope Mr. Fuccillo reads this post and offers my family one of those cruises he always advertises about. At the end I want what we paid for...a brand new 2018 Kia Rio S that operates! More

Excelencia Mi familia y yo estamos agradecidos por la ayuda y recomendamos 100% por la calidad de servicio al cliente. Precios, atención y orientación justa y ne Mi familia y yo estamos agradecidos por la ayuda y recomendamos 100% por la calidad de servicio al cliente. Precios, atención y orientación justa y necesaria para adquirir vehículos de acuerdo a la necesidad del cliente. More

Excellent customer service The staff at the dealership were very friendly and professional. There was minimal pressure into purchasing additional options. Nathan is a great sale The staff at the dealership were very friendly and professional. There was minimal pressure into purchasing additional options. Nathan is a great salesmen and went the extra mile in helping me with coordinating vehicle pickup. The finance rep explained my options and obtained a better loan rate than I had walked in with. More

First time at Fuccillo Kia - Excellent The salesman, Isreal, was very nice, knowledgeable, and very helpful. It was overall a very pleasant experience. Everyone was very helpful and very The salesman, Isreal, was very nice, knowledgeable, and very helpful. It was overall a very pleasant experience. Everyone was very helpful and very nice. The car is great - just what I wanted and needed. Overall, very happy. More

Very pleased This is the second car we bought from Mike Lindsay he’s a straight shooter and a very nice guy who knows his products y’all better hold on to him This is the second car we bought from Mike Lindsay he’s a straight shooter and a very nice guy who knows his products y’all better hold on to him More

Excellent Service Location was very clean!!! Was greeted when I arrived by Anthony whom was very nice and professional. Asked questions he was very helpful in my time o Location was very clean!!! Was greeted when I arrived by Anthony whom was very nice and professional. Asked questions he was very helpful in my time of need. He got right to work for me and the deal was made without any pressure. I am a very happy customer all due to this wonderful dealership and staff!!!! Thank you so much I will recommend your business to anyone. More

Great customer service The staff was friendly and informative. I called to schedule an appointment and was able to be seen the next day. The price was very reasonable for an The staff was friendly and informative. I called to schedule an appointment and was able to be seen the next day. The price was very reasonable for an oil change and an overall inspection of the vehicle. More

Awesome!! John was our sales rep n he was so friendly and thorough... Made the car buying experience so worthwhile. Also dealt with Tim and Angela...they were g John was our sales rep n he was so friendly and thorough... Made the car buying experience so worthwhile. Also dealt with Tim and Angela...they were great as well. I would reccomend Fussillo Kia to everyone looking to buy a car ... Thanks so much More

Great experience Tisha was a great sales person. Knew her job well and was very professional. Got a great car for the money. Was given fair offer for my trade. Tisha was a great sales person. Knew her job well and was very professional. Got a great car for the money. Was given fair offer for my trade. More

Excellent experience Our sales person, Jackie, was amazing. There was no pressure, she was very knowledgeable and made us feel welcome. We would definitely recommend thi Our sales person, Jackie, was amazing. There was no pressure, she was very knowledgeable and made us feel welcome. We would definitely recommend this dealership More