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Kia of Wesley Chapel - Service Center

Wesley Chapel, FL

4.1
719 Reviews

719 Reviews of Kia of Wesley Chapel - Service Center

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May 24, 2019

Did not have air filter for 2019 Forte A little disappointed they did not have my air filter but this is my 2nd vehicle with them and they have always treated me excellently. More

by ILLYAJACKSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Israel Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Visconte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emilio Noble, Tim Ousley, Manny Agurcia
Jun 25, 2019 -

Kia of Wesley Chapel responded

We appreciate this positive feedback! Thank you! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

May 24, 2019

Wuuuuuuwuuuu The best services in tampa bay excellent personnel and very cleans facility they have everything there for the customer and best price on the area More

by JAMILVAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Israel Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Castellanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie De Los Santos, Michael Jimenez, Willian Blanco, Giovanni German, Juan Diaz, Manuel Peralta, Francisco Hernandez Frias, Jesus Frias
Jun 25, 2019 -

Kia of Wesley Chapel responded

We appreciate your customer loyalty! Thank you for the great review! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

May 22, 2019

service was quick and complete I was seen on time and the service time was less than expected. The service manager was polite and facilitated speedy service. He even found a coupon More

by MILTENBE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not recall the service manager's name, but I believe it was Edward Hernandez., Edward Hernandez
May 22, 2019 -

Kia of Wesley Chapel responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

May 20, 2019

Great customer service! Great job Francisco I always receive the best customer service when I need help with my KIA Soul; most of the time I have an appointment with Francisco, his great custome More

by npaz220@usf.edu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Castellanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Vidal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco Hernandez Frias
May 21, 2019 -

Kia of Wesley Chapel responded

We loved reading this review! Happy customers are our aim, and it appears Francisco really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

May 18, 2019

Excellent repair Jack McCulloch handled my vehicle from start to finish. He took all my calls quickly and demonstrated exceptionally high customer service skills. Ja More

by KEN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 20, 2019 -

Kia of Wesley Chapel responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

May 18, 2019

Professional detailed Quick and easy check in...service writers are professionals...waiting area is awesome....overall just a good experience and knowledgeable staff...go o More

by DAVFLY1268
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Wilson, Juan Diaz, Scott Russ, Francisco Hernandez Frias, Edward Hernandez, Jesus Frias
May 20, 2019 -

Kia of Wesley Chapel responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

May 17, 2019

Years of amazing and awesome service! I have been using Fuccillo Kia of Wesley Chapel as my dealership for services to my Kia Optima for years now and every time they have been nothing sho More

by RHOSANGJIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Francisco Hernandez Frias, Edward Hernandez, Brad Russ
May 20, 2019 -

Kia of Wesley Chapel responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

May 17, 2019

Excellent Customer Service & Auto Service - Basically speaks for itself!! Also, the courtesy drop-off and pick-up was on time both ways. Awesome Auto Team. More

by Jazzminded
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Vidal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco Hernandez Frias, Edward Hernandez, Brad Russ
May 20, 2019 -

Kia of Wesley Chapel responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

May 16, 2019

Love the vehicle I love my new vehicle and our salesman Gene was great but have gotten the run around since purchasing the vehicle that I'm not happy about. Had a flaw More

by slsteele81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jack
May 17, 2019 -

Kia of Wesley Chapel responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

May 10, 2019

Factory Recall Work Took my car in for a factory Recall. Staff completed work within one hour and treated me very well while I waited. Excellent service center. More

by vince G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Vidal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco Hernandez Frias, Edward Hernandez
May 15, 2019 -

Kia of Wesley Chapel responded

We're glad that you had an excellent experience with us, Vince! We look forward to working with you again in the future. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

May 15, 2019 -

vince G responded

I’d also like to give a 5 star shout out to Umberto. He was not listed in the employees to rate on website. He was also awesome!

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