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Kia of Wesley Chapel - Service Center

Wesley Chapel, FL

4.1
719 Reviews

719 Reviews of Kia of Wesley Chapel - Service Center

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April 20, 2019

Great Fucillo Kia is a great dealer. I selected the employees I had the opportunity to work with but all the staff is very professional. I will recommend th More

by Gabby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean Wilson, Francisco Hernandez Frias, Brad Russ, John Chasko
Apr 22, 2019 -

Kia of Wesley Chapel responded

Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience, it brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

April 19, 2019

Tire replacement and computer update Came in to have my tire replaced under warranty. Was told there is a computer update also so I had that done too. In and out in a timely fashion and t More

by TODDTRIPP73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Castellanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2019 -

Kia of Wesley Chapel responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your car. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

April 19, 2019

Good service. It could be better. The service was on time, affordable. Nice waiting area and goodies for customers. Customer service can improve. I didn’t feel oriented toward of what More

by rivera.lisandra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Vidal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2019 -

Kia of Wesley Chapel responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

April 18, 2019

Professional staff. Very good customer service. Francisco was an excellent service advisor. He very helpful through the whole process. For having no appointment the service was very quick. I appre More

by WACOSTA88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco Hernandez Frias
Apr 22, 2019 -

Kia of Wesley Chapel responded

WACOSTA88, thank you for the awesome feedback! You're right, Francisco is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

April 18, 2019

Great job First time bringing my car in for service..was quick and easy..thorough inspection. Will go there again! Very friendly and courteous! Did a great jo More

by MLYNN49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Francisco Hernandez Frias, Edward Hernandez, Brad Russ
Apr 18, 2019 -

Kia of Wesley Chapel responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

April 17, 2019

Great Staff The staff was very attentive to the details of my concern. They were very concerned about my needs associated with the car. I was impressed with the More

by jamesh2072
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Humberto Molina & Dusty
Apr 17, 2019 -

Kia of Wesley Chapel responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

April 17, 2019

Wonderful service I want to extend my thank you to Nick, Service manager. He listened to my situation and the job was done. Thank you for good service More

by bri2levy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Apr 18, 2019 -

Kia of Wesley Chapel responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

April 16, 2019

Great Service Dept😁 Service was quick efficient and everyone was friendly Even washed my car! Snacks and coffee provided as well as free WiFi ... very accommodating! Th More

by JENNIELEIGH13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennie Bunnell
Apr 16, 2019 -

Kia of Wesley Chapel responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

April 16, 2019

Amazing Felt no pressure to buy any car. Was treated with respect before and after purchase Out standing exsperance. I originally came in to get my oil chan More

by DONELLDHALL65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I have trouble remembering but everyone that I had to deal with did a super job at what they do. I was just coming in for my oil changed. But bought myself a birthday present instead, Herbert Brown
Apr 17, 2019 -

Kia of Wesley Chapel responded

Thank you for writing about your visit with us! I am happy to hear that Herbert was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

April 15, 2019

Great customer service! My experience was easy and quick. I brought my car for its first oil change and was very happy with the customer service and how quickly they finished More

by biancatolve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Apr 16, 2019 -

Kia of Wesley Chapel responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

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