Kia of Wesley Chapel - Service Center

Outstanding service from start to finish! Nelson was knowledgeable and friendly. He took the necessary time with us to show all the various types of vechicles for our consideration. knowledgeable and friendly. He took the necessary time with us to show all the various types of vechicles for our consideration. More

Excellent service While travelling through Florida in my new Kia Soul the fan for the air conditioner stopped working. I called the Dealership and they were able to dia While travelling through Florida in my new Kia Soul the fan for the air conditioner stopped working. I called the Dealership and they were able to diagnose my car as soon as I drove in. I was pleasantly surprised by the immediate service and with Kia in general, as this my first one of their vehicles. More

Four hours and 30 minutes for a tire change. Last year wife and I leased a top of the line Kia Sedona. When we leased the car we also contracted for tire and wheel insurance costing $499. All th Last year wife and I leased a top of the line Kia Sedona. When we leased the car we also contracted for tire and wheel insurance costing $499. All that was built into my lease agreement. We love the car! Two nights ago wife was driving home after work, on busy I-75 late at night. The rear tire blew out. After calling Road Service I drove her car home using the spare. The next morning I went to our Wesley Chapel FL Kia Dealer where we had taken the lease and picked up the Sedona. I was told it would be an hour...maybe an hour and 15 minutes....so I decided to wait. I was told by a very sweet young woman (Heather) that she would call the insurance company for authorization so that they would pay for the new tire ($256.) Heather kept trying to her hardest to get authorization but she had to send pictures of the tire and my tire contract. She did all that....but the authorization was not forthcoming. So, after 4 hours I went to the "Sales Manager" who wanted me to pay for the tire change and supposedly I'd be reimbursed by the insurance company. I was not prepared to hassle with a different company for reimbursement. If they who signed my agreement were having such a hard time with the tire reimbursement....how did they expect me to be successful? Unbeknown to me, two months ago that dealership had been replaced by Wesley Chapel Kia from Fucillo Kia. The "Sales Manager" insisted that I pay the $256 even though he was involved in our original lease purchase and most of the original staff was still there including the General Manager. He was adamant that Wesley Chapel Kia was not responsible. He and I were both disgusted with each other so he finally walked off. I can only imagine what the people sitting at the tables (probably waiting to buy cars) in the showroom were thinking. I had asked to see the General Manager twice but was told he was interviewing and couldn't be disturbed. Meanwhile I had been there over 4 hours.....and I, who am normally a polite, calm, retired career public school teacher, was getting very perturbed. The "Sales Manager" wouldn't release my car unless I paid the $256....even after paying $500 at the time of lease signing for tire insurance. Does it really cost $256 for a tire change??? Kia's advertising is all about their 10 year warranty and here they were....not wanting to stand behind my contract which wife and I had purchased at that building from Kia, and the same people just one year ago. Finally Shawn, the General Manager, emerged and invited me to his office. It was nice to get out of the showroom and into a calmer environment and away from arguing with the "Sales Manager." Shawn had also been involved in our lease purchase originally. I explained the situation to Shawn who listened politely. The upshot is that I left with my car, a new tire, and not having to pay the $256. Shawn marked my bill "Paid in Full." If I do eventually receive a check from the tire warranty, I will be returning it to Shawn....but I believe now that Wesley Chapel will handle that tire insurance company claim. I don't care who owns that dealership. I leased that car there, from those people, and from Kia. I have it in writing. Being frustrated for over 4 hours should not be part of the agreement. If I had been Shawn I would have thrown in a tank of gas or some other recompense for the long wait and the frustration....but at least I got the new tire for which I contracted. At the end of my lease in two years I will probably lease another Sedona. I'm glad Shawn handled it in a professional manner...and if any other problems arise I will go directly to Shawn. Heaven help me if we blow another tire. Patrick, our original salesman, Heather and Shawn were all great. More

What a wonderful first experience at Kia of Wesley Chapel. Dropped me off at work and picked me up when my car was ready. Thank you! Chapel. Dropped me off at work and picked me up when my car was ready. Thank you! More

My 2019 Kia Niro Touring is Deep Cerulean getting many compliments. Yesterday, my Service Consultant was Heather Tomlinson. She recently transferred from Collision Center to Service Consultant. Heather compliments. Yesterday, my Service Consultant was Heather Tomlinson. She recently transferred from Collision Center to Service Consultant. Heather has to be ready for customers coming at her from many directions. She explains to many steps involved in the Service cycle. More

If I could give it a 0 I would. Service Dept wanted to charge me diagnostics fee before fixing a recall. Took my business elsewhere after a different KIA dealership told me they wouldn’t charge me a diagn charge me diagnostics fee before fixing a recall. Took my business elsewhere after a different KIA dealership told me they wouldn’t charge me a diagnostics fee for a recall. More

I appreciate the honesty of Johnathan service he gave me about my tire .He also was efficient and knowledgeable on what he thought would be best for me . about my tire .He also was efficient and knowledgeable on what he thought would be best for me . More

Service consultant was very helpful and kind . He reviewed all the things that needs to be done and made sure i would get the best price . reviewed all the things that needs to be done and made sure i would get the best price . More

Easy and convenient Getting my oil changed is easy and convenient and definitely worth the extra dollars for the friendly customer service and the excellent quality of wo Getting my oil changed is easy and convenient and definitely worth the extra dollars for the friendly customer service and the excellent quality of work. More

DUSTYS GREAT DUSTY FRIENDLY INFORMATIVE AND VERY COMPETENT.HES BEEN MY SERVICE GUY SINCE COMING TO FUCCILLO.HOPEFULLY WITH NEW OWNERSHIP ITS STAYS THE SAME. BEEN B DUSTY FRIENDLY INFORMATIVE AND VERY COMPETENT.HES BEEN MY SERVICE GUY SINCE COMING TO FUCCILLO.HOPEFULLY WITH NEW OWNERSHIP ITS STAYS THE SAME. BEEN BUYING KIAS SINCE 2004. More