Larry Puckett Chevrolet

I’ve bought a lot of vehicles from Larry Puckett and they are always friendly and professional. I’ve known Bruce Williams since 2001. Great guy. are always friendly and professional. I’ve known Bruce Williams since 2001. Great guy. More

Very friendly and professional. We have purchased several vehicles at Larry Puckett and have Great experience each time. Brad Stephens and Doug Caddell made our last purchase extremely smooth. We really enj vehicles at Larry Puckett and have Great experience each time. Brad Stephens and Doug Caddell made our last purchase extremely smooth. We really enjoy the friendliness and professionalism type welcome we receive each time we have visited Larry Puckett Chevrolet. They all make purchasing a vehicle so easy. Thanks to Brad Stephens and Doug Caddell for out last hassle free purchase. More

First, let me say that I am highly disappointed in Chevrolet and their unwillingness to stand behind our Duramax Diesel 3500HD 4X4. Our vehicle was bought new and at 20K miles we started to experience Chevrolet and their unwillingness to stand behind our Duramax Diesel 3500HD 4X4. Our vehicle was bought new and at 20K miles we started to experience multiple “check engine” lights. It started with each glow plug malfunctioning one and by one and then a control module failure which was covered under warranty. Then the DEF tank and heater element failed and was replaced by Chevrolet. At 40K miles we started experiencing multiple failures related to the DEF exhaust system which included NOX sensors, exhaust temperature sensors and you name it which ultimately puts you in a reduced power mode and tanks your fuel mileage. At this point we had over 13 check engine lights and Larry Puckett could not resolve our issues. We were experiencing about 300 to 500 miles between check engine lights. Additionally, we were out of warranty, even though only at 40K miles, due to time, so we filed a claim with a GM Corporate priority care specialist. After two months of back and forth (while in and out of the shop) we were denied any assistance from GM corporate. Ultimately, after way too many unresolved service visits to Larry Puckett we were advised by Justin to install a DEF delete kit and bypass GM’s faulty DEF exhaust system. A proper DEF delete system install is $3500 or higher and against the law! In the end Justin avoided my calls and failed to call me back when requested to do so, he still hasn’t followed up with me and we still have a check engine light on. We are beyond very disappointed after spending $60K on a Duramax Diesel 3500 HD 4X4 only to be plagued with issues with no recourse and/or assistance from GM or the dealer! Let me state that this is a low mileage, mint condition 3500HD that has been serviced and maintained by the dealer. Needless to say, we our stuck with an unreliable $60K vehicle, that is stuck in regen mode, that has so many carfax service records and recalls we could never sell it and recoup our investment. Chevrolet Trucks are NOT built “Like A Rock” and we would NEVER purchase another Chevrolet truck or vehicle again. These are known issues with this vehicle and yet GM chooses to leave their loyal customer high and dry, totally unacceptable by any standard! Let me add that this is not directly Larry Puckett’s service department’s fault, even though they were less than helpful and didn’t know how to resolve our issues, but rather defective engineering on GM’s part. More

Bruce Williams was very helpful and I drove the Honda and was inside and out very quickly love that was inside and out very quickly love that More

After a less than desirable experience at another dealership in town at the beginning of 2021, I was a little guarded when I went to look at a truck that I'd been eyeing online for a couple of weeks. dealership in town at the beginning of 2021, I was a little guarded when I went to look at a truck that I'd been eyeing online for a couple of weeks. Frank met me on the lot, he was friendly and knowledgeable. There was not one second that I felt pressured or questioned as to whether I was getting a good deal. I will certainly encourage anyone that I know who is looking for a vehicle to go to Larry Puckett and see Frank! More

Awesome service. I enjoyed my experience with Bruce Williams. He made the process easy and fun! I bought my dream car and I love it more and more every day!!! Williams. He made the process easy and fun! I bought my dream car and I love it more and more every day!!! More

Great service, Great trucks, great hospitality. Bruce was great and up front about everything. I will definitely be doing business with you guys again. great and up front about everything. I will definitely be doing business with you guys again. More

This place is undesirably unorganized, took my truck there for what I was told would be a 45 min to 1 hour procedure at a cost of $130. How ever after 2 1/2 weeks he'd to have it towed back to my house there for what I was told would be a 45 min to 1 hour procedure at a cost of $130. How ever after 2 1/2 weeks he'd to have it towed back to my house for me to do work myself. First problem was to program a pcm module, that was 1 1/2 weeks. Then a week later told me my battery was bad ( purchased new 2 weeks prior), and then turned around and told me I needed a new fuel pump,($750 more). Would not recommend this dealership to anyone.STAY AWAY!!!! More