Lexus of Milwaukee

Val and tech Ben provided stellar service in the purchase of my new vehicle. Good of my new vehicle. Good More

For over 10 years I have brought my vehicles to Lexus of Milwaukee, due largely in part to Dmitry Kaprolov! When I found that my CT was growing too old for my tastes, the sales team (Rosie!) was able to get Milwaukee, due largely in part to Dmitry Kaprolov! When I found that my CT was growing too old for my tastes, the sales team (Rosie!) was able to get me into a test drive and start the purchasing process right when I wanted to. Rosie made amazing efforts to ensure that all my questions were answered and ensured we were comfortable for the times we had to wait. We didn't feel any pressure to make the purchase, and Rosie Weiss was very clear and communicative through the whole process (even when there were some hiccups with securing some property left in the CT when sold - she made this right). My wife and I think that the finance and final paperwork process was lacking. It took far too long, and at times was disorganized, to the point where some paperwork was missed by Jeff Winters and he had to rush out to us before we left the premises. We do realize that the paperwork was completed towards the end of the business day, but there were some tangential conversations that dragged out the whole process when expediting should have been the first priority. Make this process digital! While these are relatively minor qualms, they still leave a sour taste about the pruchasing process (I don't see a way to rate him specifically on here like other staff, but would give 3/5). Overall, I am extremely happy with my purchase, quality of service, and willingness to go above and beyond for final touches! It's this type of service that keeps me coming back (and the excellent service department)! More

Tech Ben and Megan quickly solved an issue I was unable to do! I appreciate the nonjudgemental, quick, personal attention! to do! I appreciate the nonjudgemental, quick, personal attention! More

Val and Ben are AMAZING. I would come back to only them over and over again. I would come back to only them over and over again. More

Ben Kranitz truly went above and beyond our expectations into helping us choose a vehicle. We had an appointment at 10am, we could not make a decision as to what car to get or what to do as our lease was co into helping us choose a vehicle. We had an appointment at 10am, we could not make a decision as to what car to get or what to do as our lease was coming to an end and he was extremely patient and helpful as we were there all day. We also had our children with and he was so great with the kids. After spending all day at the dealership we finally had made a decision and throughout the entire process we did not feel pressured, he reassured us to take our time, and answered every single question. Tech Ben also was beyond helpful with getting our vehicle set up and answered all questions as we got an electric car. We are just extremely satisfied with Lexus, and we will be returning after our lease is up and continue to do business with Lexus. More

Tech Ben was is just spot and fixed a bunch of things I couldn’t figure out from the manual. He makes everything stress free when I come in with any questions on my RX. Thank you! couldn’t figure out from the manual. He makes everything stress free when I come in with any questions on my RX. Thank you! More

Val and Tech Ben. Great service. Appreciate all the help finding the car and helping me understand how everything works. Highly recommended Great service. Appreciate all the help finding the car and helping me understand how everything works. Highly recommended More

Rosie and Tech Ben were amazing with buying our first Lexus!! Ben made this an extremely smooth experience and got our car all hooked up and ready for us! No questions were left unanswered! I highly reco Lexus!! Ben made this an extremely smooth experience and got our car all hooked up and ready for us! No questions were left unanswered! I highly recommend them when you need a new car! More

Val & Tech Ben have been super helpful! Made the buying fun and easy. Loved the pick up experience too! Made the buying fun and easy. Loved the pick up experience too! More

Both Justin and Tech Ben were very helpful and made our purchase experience that much more enjoyable. As long as we get similar after sale service, we would be very happy purchase experience that much more enjoyable. As long as we get similar after sale service, we would be very happy More