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Lexus of Tucson - at the Auto Mall - Service Center

Tucson, AZ

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8 Reviews

8 Reviews of Lexus of Tucson - at the Auto Mall - Service Center

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August 21, 2024

Caleb filled in for Reggie on my detail service, very friendly guy. The scratches on the hood came out nicely, however, there was polishing compound splashes over the front of the car. Driver's side seat More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reginald Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2019

they just dont care Good morning. I picked up my GS450h yesterday and was extremely disappointed in the condition it was returned. The carpets and seats were dirty with More

by wanabgolfpro
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joli Gaskell
July 27, 2018

Stellar Advisor This past week, my Lexus ES300 was at Lexus Auto Mall in Tucson, AZ, under the direction of my advisor, Peggy Maben. Although, the car went in for an More

by Caring for a Classic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Maben
July 15, 2014

Very responsive I am very impressed with the response time from the service department and the general manager of the store after I shared shared my concern. More

by Maria D7
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Russ Raymond and John Mackowski (sp?)
August 02, 2012

I moved here from the east coast and have had my car serviced at this dealership several times. I cannot say enough for the employees and the service I have received. Everyone is always very courteous More

by lkander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Bingham
July 27, 2011

Lynn Gray was the first and only Service Consultant that I have dealt with in the three years of owning my vehicle. This was the first time that I meet and worked with Sean Hornaday. Sean took care of my n More

by GOLDIELUX70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Hornaday & Lynn Gray
Dec 27, 2011 -

Lexus of Tucson - At The Auto Mall responded

Dear Lexus of Tucson Customer, We really appreciate these your thoughtful comments and wanted to take a moment to thank you for leaving us an online review! We are so happy to hear that you are enjoying your vehicle! Thank you, Rachel Conway Online Reputation Management Lexus of Tucson at the Auto Mall

July 27, 2011

Experience at this dealership is always outstanding whether it is sales or service. Have never had this kind of experience at any other dealership.I am in my sixties and this is by far the most positiv More

by Michael Quinn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Herndon
Dec 27, 2011 -

Lexus of Tucson - At The Auto Mall responded

Dear Michael, We really appreciate your feedback and wanted to thank you for your comments online! We are glad that you enjoy both your sales and service experiences with us and look forward to seeing you again in the future. Thank you, Rachel Conway Online Reputation Management Lexus of Tucson at the Auto Mall

July 22, 2011

I would really appreciate terminating the sending of the post cards after every service visit. If you really feel that the same questions need to be asked after every visit, you have my e-mail address, why More

by Mike Duggan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Bush
Dec 27, 2011 -

Lexus of Tucson - At The Auto Mall responded

Dear Mike, I would be happy to remove you from our mailing list so that you don't receive any more postcards from us. In the future we will contact you via email. Thank you for your important feedback. Sincerely, Rachel Conway Online Reputation Management Lexus of Tucson at the Auto Mall