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Lia Nissan of Enfield
Enfield, CT
135 Reviews
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Showing 135 reviews
November 23, 2020
My family and I recently purchased a car at Lia Nissan of Enfield, CT. The customer service I received at the dealership was priceless. My only issue was with the service department - you can see the mecha Enfield, CT. The customer service I received at the dealership was priceless. My only issue was with the service department - you can see the mechanics working on the cars do not wear masks. As I was standing by the see-through doors watching them, a mechanic came from the men’s bathrooms and walked right past me without a mask. Granted he was just going back into the service area which is only a couple yards from the men’s bathroom but I nearly had a heart attack. The manager assured me that all cars are fully disinfected before returning them to customers - this was good to hear. Aside from that, I only saw one salesman, sitting at a window-facing desk, who did not have his mask over his nose. All the other personnel at this dealership was wearing a mask the right way. My salesman, Miquel Aponte, was fully attentive to COVID protocols: he had his mask on at all times, he worked behind Plexiglas and kept using hand sanitizer all throughout the paper work. I would like to extend my gratitude to him for same. At this dealership the whole buying process from start to finish was easy breezy. We asked for an OTD (out-the-door) price, including any associated dealer fees. I did some research on the car by visiting Edmunds.com. I also watched Kevin Hunter and our Auto Advocate YouTube videos to learn about the car-buying process. I suggest buyers familiarize themselves with the ins and outs of car buying before buying a car - - doing so ensures a smooth and fast car buying transaction for both the sales persons and buyers. Miguel Aponte was wonderful. We give him an A+ for professionalism, A+ for integrity, A+ for being respectful and an A++ for COVID-19 protocols. Lia’s sales manager, Chris Bombara, was also a pleasure to work with. He was disarming and respectful and had helped smooth out a couple wrinkles toward the end of the deal. All in all, impressive customer service at Lia Nissan. Customers will remember how a business made them feel - - if you perfect customer care, you’ll always have repeat customers. Lia Nissan’s quality of customer care has earned our respect - we will most definitely return. More
by New York Yankees
Employees Worked With
Miguel Aponte and Chris Bombara
April 27, 2020
Terrible customer service Bought a good car for a good price but was lied to and given the run around. No response when I emailed Customer Service twice Bought a good car for a good price but was lied to and given the run around. No response when I emailed Customer Service twice More
by lijie218
Employees Worked With
Jody
January 27, 2020
The sneakiest thieves. 17 hard inquiries. 2013 altima broke transmission. They knew it was broke. New management isn't any better. North America knows 2013 Altima cvt transmissions are garbage. Still won broke transmission. They knew it was broke. New management isn't any better. North America knows 2013 Altima cvt transmissions are garbage. Still wont have honor and step up. Dont sell cars More
by Me
Employees Worked With
Steve Fitzgerald
October 05, 2019
Great service My experience is always positive. I feel that all quotes for additional needed services are honest and fair, not inflated. Christopher was very prof My experience is always positive. I feel that all quotes for additional needed services are honest and fair, not inflated. Christopher was very professional and informed me of what needed to be done. After the repairs were made, he explained how these were now going to improve the performance of my car. More
by Linda
Employees Worked With
Christopher Rivera, jon Jkellquist
September 27, 2019
Prompt, flexible service I went to Lia to have a flat tire checked to see if it was repairable. Jeremie Turcotte was very professional, gave me an initial estimate and a promp I went to Lia to have a flat tire checked to see if it was repairable. Jeremie Turcotte was very professional, gave me an initial estimate and a prompt update when it was discovered that the nail I had picked up had made a hole in the sidewall. I also appreciate the great customer service and flexibility shown to me by the employee (Danielle?) who took my initial call to see if I could bring in my car as soon as AAA could reach me and put on the spare. More
by Flattire1
Employees Worked With
Jeremie Turcotte, Danielle Lescell
September 14, 2019
Been great so far!! Purchased our Nissan Altima from Jody Curtis. Jody sold us our car and also sold us on bringing it back for service. We just had our first oil change Purchased our Nissan Altima from Jody Curtis. Jody sold us our car and also sold us on bringing it back for service. We just had our first oil change and tire rotation and couldn't be more pleased! Christopher Rivera greeted us when we brought car in for service. Was very friendly and asked if there were any concerns with vehicle. Explained what was recommended based on the mileage and gave us cost for the services. We had a clip missing from a splash guard and he assured me it would be taken care of. It was. Invited us to wait in lounge area, which was very clean and comfortable. A basket of free snacks, free bottled water, two vending machines, and coffee were nice amenities. When our vehicle was finished, Chris came over and explained what they did and asked if we had any questions. After bringing my vehicles to the "generic oil change" business not far from Lia in the past, I could not be happier with Lia Nissan, Jody Curtis, Christopher Rivera, Jeremie (who sold me my floor mats that were better than the expensive Weathabeeta mats I almost got!)!! More
by Jolerie
Employees Worked With
Toby Curtis; Christopher Rivera
September 01, 2019
5000 mile service Called for an appointment and when I arrived they were ready and service was performed on time and very professional. Service personnel were very goo Called for an appointment and when I arrived they were ready and service was performed on time and very professional. Service personnel were very good. Sorry I don't remembr More
by altima19
Employees Worked With
Danielle Cooper, Steve Fitzgerald, jon Jkellquist
August 01, 2019
Videotape your car before any service from this dealership!! I purchased my car from another dealer but brought my car to Lia of Enfield because it was closed. I brought my car in for prepaid maintenance (10,00 I purchased my car from another dealer but brought my car to Lia of Enfield because it was closed. I brought my car in for prepaid maintenance (10,000 miles) and for front radar indicator error message. The latter is part of a mandatory replacement due to known issues. I waited over 2.45 hours after being told it would be a 1 hour and 10+ minute visit. I drove the car back home and the next day immediately noticed scratches on rim and a dink on the passenger side tire. Nowhere on the inspection sheet did it list any tire issues or tire repair needed. WHY NOT? I brought the car right back to Lia Nissan where the Service Manager John, said that his tech did not do that. I said I didn't do it and if I did, why wasn't the tire issue brought up to me. He said the tech "noticed the scratches but not the dink". What? He called it "human error" What was the purpose of the inspection for? Isn't that what they were essentially "pre" paid to do? There is an issue now that they won't take accountability for. I asked if the tire should be replaced, he replied "yes". HOW DO YOU LET ME LEAVE A DEALERSHIP after an inspection that is all clear with a tire that needs replacing? I put less than 30 miles on the car between the two days and 28 miles is round trip to the dealership. I know for certain that tire/rim was not scrapped when I brought the car in. I asked him to go to the cameras for mutual verification, he replied, he didn't have any. From 3 dealerships we deal with for our Nissans, this one is by far the worst. My family has owned 6 Nissans in 10 years. This is our last Nissan we will ever purchase. More
by LastNissanforMe
Employees Worked With
jon Jkellquist
July 31, 2019
Great Service I would like to thank Jeremie Turcotte in the service department for his excellent customer service. He was very helpful when I mentioned a concern I would like to thank Jeremie Turcotte in the service department for his excellent customer service. He was very helpful when I mentioned a concern I had about a tire. He came and explained exactly what the issue was, how easy it would be to fix and gave me some great recommendations regarding replacing my tires in the near future. I appreciate the advise. Jeremie was very helpful. More
by Dav1db
Employees Worked With
Jeremie Turcotte
July 30, 2019
Good customer service I would like to thank Christopher Rivera in the service department for making me feel very comfortable as he explained the need and service that was p I would like to thank Christopher Rivera in the service department for making me feel very comfortable as he explained the need and service that was performed on my vehicle yesterday the car perform’s and feels better and I like that, I was a little disappointed when paying for the service, Christopher said up front a 10% discount would be applied and that didn’t happen it was more like a 3%., in spite of that I’m satisfied with the service to my car. More
by Fish
Employees Worked With
Christopher Rivera
