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This rating includes all service center reviews, with more weight given to recent reviews.
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2,825 Reviews of Luther Family Ford - Service Center
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September 24, 2023
Their service department is top notch, have had nothing but great experience with that department. but great experience with that department. More
by lar46
Verified Customer
September 24, 2023
Wonderful work done by wonderful people who know how to take care of vehicles. Great work!! take care of vehicles. Great work!! More
by petekleckner
Employees Worked With
Other Employees :
Travis Dickinson
September 23, 2023
I always get treated with respect by the staff and called right away if they find something else wrong with my vehicle. They take their job very seriously and I love that! right away if they find something else wrong with my vehicle. They take their job very seriously and I love that! More
by tay.opdahl
September 21, 2023
It is nearby so very handy for my Ford products F150 and Explorer. Parts department alway good work with but, maybe a bit short staffed. Service guys are great if you draw the right one. One service guy sai Explorer. Parts department alway good work with but, maybe a bit short staffed. Service guys are great if you draw the right one. One service guy said I had no or not cover warranty, same part broke again and this guy said full warranty, so I paid the first time and not the second.. ugh. More
by shermw56
Employees Worked With
September 20, 2023
Horrible service wouldn’t be reasonable with me rude attitudes don’t listen to customers attitudes don’t listen to customers More
by Soland9624
September 20, 2023
I was very pleased with the service that was provided and the snacks they have there the snacks they have there More
by rick.almer
Employees Worked With
September 20, 2023
I used the drive-up lane and requested an oil change. For some reason they also performed and charged for a tire rotation. The issue must have been the person that checked me in filled out the form inc For some reason they also performed and charged for a tire rotation. The issue must have been the person that checked me in filled out the form incorrectly. I was refunded but both the service gentlemen and lady struggled with how to correctly refund that. They didn't calculate tax when doing so, but I wasn't going to wait around so I let it go. With the cost of an oil change and having to wait and deal with issues like this makes me consider doing oil changes myself. However, since Ford makes you remove a large skid plate just to get to the drain plug, I am now considering switching brands. More
by scottringgenberg
Employees Worked With
Don't know who I worked with. Picture is not populated
September 17, 2023
The problem with my passenger mirror was not resolved by reprogramming. Need new service appointment reprogramming. Need new service appointment More
by MJNAK
Employees Worked With
September 17, 2023
There is no reason to set up appointments for oil change if you are not going to honor them. 2 hour wait and miscommunication on Luther part if you are not going to honor them. 2 hour wait and miscommunication on Luther part More
by jeremykbobber2400
Employees Worked With
Whomever was at front desk that didn’t actually work for you
