Luther Family Ford - Service Center

Timely service faster than expected, nice waiting area, kept their scheduled time, very customer friendly. kept their scheduled time, very customer friendly. More

Excellent service and customer service! I love Fargo Luther Family Ford! A fantastic place to go to purchase a vehicle and for service. I love Fargo Luther Family Ford! A fantastic place to go to purchase a vehicle and for service. More

Fast friendly service, stand behind their work, knowledgeable about vehicle issues, and seem to care about their customers. knowledgeable about vehicle issues, and seem to care about their customers. More

Great service. Our advisor kept is up to date the entire time and made sure everything was right for us. Our advisor kept is up to date the entire time and made sure everything was right for us. More

Scheduled an 80,000 service and left comments about brakes and a parking sensor. Not until I arrived was I told they cannot handle brakes or sensor and that I would need to schedule with service. Whe brakes and a parking sensor. Not until I arrived was I told they cannot handle brakes or sensor and that I would need to schedule with service. When I asked what the comment box was for then, she just shrugged her shoulders at me. Even after I mentioned the comments and concern with the brakes, they still failed to even look at them during initial service! There was never an apology or a "Let me see what I can do for you" in the beginning. After paying for the service, I brought my concerns and I was able to at least get my brakes inspected. Luki was helpful in this matter. They also mentioned to me that while my truck was in the bay, it failed to start twice. I have never had any issues with it starting before and I haven't since I left that appointment. Something seems odd about that situation where it wouldn't start for them. More

Slow changing oil. Need more people working in the express lane. Every time we are there Need more people working in the express lane. Every time we are there More

Maybe set some loaners so available to customers. Ones that have been buying Fords for 40 plus years and even longer. And not wait for weeks in get in. Ones that have been buying Fords for 40 plus years and even longer. And not wait for weeks in get in. More

The people were very nice. One of your drivers brought me home and I left my phone in his car. He made a special trip to my apartment to bring it back to me. Special Kudos to One of your drivers brought me home and I left my phone in his car. He made a special trip to my apartment to bring it back to me. Special Kudos to Anna H. for her attention to detail and her friendly smile. It's unfortunate they could not repair my car. More

I was met promptly upon arrival and saw service manager to review the car issues. to review the car issues. More

Service is friendly, professional and always on time. Everyone is also very knowledgeable and helpful. Everyone is also very knowledgeable and helpful. More