Luther Family Ford - Service Center

Professional team I got work done on my vehicle with no hassles. Erick and the Ford team were very helpful and friendly and got the work done right away. I got work done on my vehicle with no hassles. Erick and the Ford team were very helpful and friendly and got the work done right away. More

Excellent Had a couple of recalls that needed to be done on our 2017 F-150. Called and set up an appointment a week before. Arrived on time and pickup immedia Had a couple of recalls that needed to be done on our 2017 F-150. Called and set up an appointment a week before. Arrived on time and pickup immediately taken into service. We were told that it would be one hour. Work was done before the one hour. Everyone there was very pleasant to work with. You can tell by the way everyone we interacted with or observed them speaking with other customers shows that Luther Family Ford is a great place to work and they take care of their employees. Our last three new Fords have come from Luther and when the time comes so will the next one. More

F150 speed sensor recall. Dropped it off at 8, picked it up at 10. Transmission now shift the way it is supposed to. Shifted like that from brand new. 180,000 miles later and n Dropped it off at 8, picked it up at 10. Transmission now shift the way it is supposed to. Shifted like that from brand new. 180,000 miles later and now its’s right. More

Really bad ... and really good My trunk wouldn't stay up on my 2017 Fusion Energi. After and hour in the Luther Family Ford shop, I was told that a bracket in the trunk area that w My trunk wouldn't stay up on my 2017 Fusion Energi. After and hour in the Luther Family Ford shop, I was told that a bracket in the trunk area that was responsible for lifting the trunk was broken, that the car would have to be taken to their body shop for repair, and that it likely would not be covered under warranty (39,000 miles, less then three years old and purchased Ford extended warranty). When I protested, Terry, the service advisor suggested we talk to Brad, the service manager. Brad made a point of personally looking at the "broken bracket" and announced that nothing was broken, a spring had just come loose from a hook. it wasn't an easy task, and it took him about a half hour or prying, pinching and looking at the other side of the trunk for comparison but Brad eventually got it fixed - at no cost to me. I shudder to think of what the outcome would have been if I hadn't protested and had them take it to the body shop. My question: why did the service technician misdiagnose the problem, and why wasn't it checked before my involvement. Overall, I don't know what to think of my experience. I do know that I am glad that Brad, the service manager, was around. More

Oil change -- and low tire pressure light on (again!!) My "low tire pressure" light "just happened" to come on as I was headed to the dentist and then to get my oil changed! I had to wait quite a while a My "low tire pressure" light "just happened" to come on as I was headed to the dentist and then to get my oil changed! I had to wait quite a while as there were a number of cars ahead of me in line, but someone came and explained afterwards the service that was performed on my car in a very clear, concise manner. More

Good service like usual Friendly service. Went in for an oil change and waited there. There were quite a few cars in line, but they had mine done in about an hour. Sat in Friendly service. Went in for an oil change and waited there. There were quite a few cars in line, but they had mine done in about an hour. Sat in the waiting room and had a couple cookies. More

Great The people were wonderful. Kind friendly and accommodating. The wait was not long and a very nice place to wait with a few refreshments. It was a The people were wonderful. Kind friendly and accommodating. The wait was not long and a very nice place to wait with a few refreshments. It was a great experience More

Exceptional service I brought my vehicle in for a standard oil change and some additional concerns. As it turns out it was a pretty major repair taking over 1 week. Ste I brought my vehicle in for a standard oil change and some additional concerns. As it turns out it was a pretty major repair taking over 1 week. Steve was exceptional with his communication to me regarding what the issue was, timelines, and giving me a vehicle to drive. More

Fast friendly service! Luther Family Ford always does a great job servicing my vehicles. Customer service is always great whether you are looking to buy or if you are gettin Luther Family Ford always does a great job servicing my vehicles. Customer service is always great whether you are looking to buy or if you are getting just routine service done. More

Great service on my Ford Expedition today! I had some warranty work done and everything was done to my satisfaction and it was completed on time. on my Ford Expedition today! I had some warranty work done and everything was done to my satisfaction and it was completed on time. More