Luther Family Ford - Service Center

2017 f150 truck was repaired in a timely manner and was very happy with end results. would let others know of the good service to my vehicle. truck was repaired in a timely manner and was very happy with end results. would let others know of the good service to my vehicle. More

Excellent service Was very happy with the service and extra work they did to make my repairs. Brought in for something that was under warranty and also went through and Was very happy with the service and extra work they did to make my repairs. Brought in for something that was under warranty and also went through and took care of recalls I didn’t even know about. More

Great Communication Luther Family Ford did a great job of doing repairs and maintenance on my 2013 Escape. I love the text message updates and received calls from my Ser Luther Family Ford did a great job of doing repairs and maintenance on my 2013 Escape. I love the text message updates and received calls from my Service Advisor before the work was done to explain what was needed and as a follow up. Would definitely recommend! More

Good Service Friendly staff and fair pricing for oil change. Justin Raymond and Cody Cegla always take care of me. I would highly recommend coming to this dealersh Friendly staff and fair pricing for oil change. Justin Raymond and Cody Cegla always take care of me. I would highly recommend coming to this dealership. More

Oil change Not sure why it took so long to get done. I was third in line and I was there over 2 hrs. I used to be a service manager and it should not take that l Not sure why it took so long to get done. I was third in line and I was there over 2 hrs. I used to be a service manager and it should not take that long to service 3 trucks. More

Thank you for being honest, helpful, and quick! So nice to be treated like an honored guest. The service reps came out to chat with me and answered all my questions. Plus there’s unlimited coffee an So nice to be treated like an honored guest. The service reps came out to chat with me and answered all my questions. Plus there’s unlimited coffee and fresh baked cookies, comfy chairs, internet access and tv! I sometimes wish my oil change took longer so I could relax a bit longer. The front desk staff helped me with an address change and was so very polite. Thanks for another positive experience. More

More than a oil change vehicle got checked over for problems More than a oil change vehicle got checked over for potential problems. Price was a little high. Staff was very friendly and answered my questions. More than a oil change vehicle got checked over for potential problems. Price was a little high. Staff was very friendly and answered my questions. More

Long wait for oil change and recall with appointment. No offer for ride home. No longer wash your car after service. No updates while waiting. for oil change and recall with appointment. No offer for ride home. No longer wash your car after service. No updates while waiting. More

Service Easy drop off. Quick communication of issues. Repaired what was necessary and spotted new concerns. Easy checkout. Price was as expected. Good do Easy drop off. Quick communication of issues. Repaired what was necessary and spotted new concerns. Easy checkout. Price was as expected. Good documentation of work. More

Poor communication It was almost impossible to get Terry B. on the phone to discuss service. He would not return messages and rarely answered when called during busines It was almost impossible to get Terry B. on the phone to discuss service. He would not return messages and rarely answered when called during business hours. When I did get to speak with him he was always very short and not willing to give much info. More