Luther Family Ford - Service Center

Repair made easy Brought my F150 in to repair an issue. I dropped it off the afternoon before my appointment, and it was complete by 10:00 am the next day. Communicati Brought my F150 in to repair an issue. I dropped it off the afternoon before my appointment, and it was complete by 10:00 am the next day. Communication was great, and they worked seamlessly with my warranty company. What a relief to be hassle free and back on the road. More

New Tiresat a bargain price, service at a premium level When I realized that a new set of tires was a reality that couldn't be put off any longer, I did some price checking in the community to see what kind When I realized that a new set of tires was a reality that couldn't be put off any longer, I did some price checking in the community to see what kind deals existed, and Luther Family Ford was one of the sources I checked. When I compared the details, Luther came out ahead by a country mile! They performed the work as promised, at the time specified, and the follow-up was coordinated seamlessly. Basically, I am completely satisfied with the product - 4 new tires installed, balanced, and system aligned - making me one happy customer. Terry Burner was fantastic during initial contact and follow up. More

Outstanding Service! They did a great job taking care of my truck issues. I was updated on the progress of the service.I will recommend Luther ford to my friends. They did a great job taking care of my truck issues. I was updated on the progress of the service.I will recommend Luther ford to my friends. More

great service! I went in for an oil change at 1:30 PM and was in and out very quickly. I appreciate their thorough explanations of the inspections that they perform I went in for an oil change at 1:30 PM and was in and out very quickly. I appreciate their thorough explanations of the inspections that they performed on my car. I look forward to working with this service department when I need any kind of assistance. More

Service was fast and efficient Waiting area was comfortable and relaxing. The service line moved quickly and my pickup was done before I imagined it would be. An explanation of the Waiting area was comfortable and relaxing. The service line moved quickly and my pickup was done before I imagined it would be. An explanation of the report on the service check was easily understandable. I paid and was out of the parking lot ahead of schedule. More

Recall and warranty My daughter bought a used 2015 Ford Focus and the weather stripping was torn on drivers door. We took it in to see if it would be covered under warran My daughter bought a used 2015 Ford Focus and the weather stripping was torn on drivers door. We took it in to see if it would be covered under warranty and was told it wouldn’t be but they would be happy to cover it at no cost. Thank you Luther Ford for your amazing customer service More

VERY GOOD THE PEOPLE WERE ALL VERY POLITE AND MET ALL MY NEEDS WORK WAS COMPLETED WHEN THEY SAID IT WOULD BE THAT WAS WONDERFUL WORK DONE WAS WARRANTY THE PEOPLE WERE ALL VERY POLITE AND MET ALL MY NEEDS WORK WAS COMPLETED WHEN THEY SAID IT WOULD BE THAT WAS WONDERFUL WORK DONE WAS WARRANTY More

Flooding - Refueling Issue. I had a weird issue after refueling my F150. I would turn the key, and it would spin over several times before starting. It ran rough, like it wa I had a weird issue after refueling my F150. I would turn the key, and it would spin over several times before starting. It ran rough, like it was flooded. It turned out to be a fuel sensor issue, so it was flooding. My service adviser, Steve Fischer, had the problem nailed down right away. My experience was great from the courtesy driver, to the receptionist, and the service adviser. There's a reason I keep going back to Luther's. More

Oil change -- and low tire pressure light on (again!!) I was due for an oil change, and my "low tire pressure" light was also on, so I figured it was time to have someone look at the car. The person was I was due for an oil change, and my "low tire pressure" light was also on, so I figured it was time to have someone look at the car. The person was very thorough in explaining what was wrong with my tires. But then last evening, I was ready to go someplace and the "low tire pressure" light was on AGAIN in my car and that makes me more than a little concerned, so I'll go back again on Monday morning to see what's happening -- maybe it's time for new tires?? More

Caring for the Black Sheep too I drive a Chevy at present, not a Ford. But I still choose this dealership for general service work over others because they are fast AND... do NOT tr I drive a Chevy at present, not a Ford. But I still choose this dealership for general service work over others because they are fast AND... do NOT treat me like I ‘only drive a Chevy’... The service manager Terri was very pleasant and thorough in explaining possible maintenance issues that could loom in my future. So I will continue to return as scheduled with my Chevy. Who knows? I may trade it off for a Ford based on Luther’s service team. More