Luther Family Ford - Service Center

Very good All my expectations were met! Thank you for the great service! Travis was very friendly and efficient! I feel safer now that all my recalls were taken All my expectations were met! Thank you for the great service! Travis was very friendly and efficient! I feel safer now that all my recalls were taken care of! More

Great service as always Luther Family Ford service department never disappoints. They don't try to sell you parts or services you don't need and have always been honest. Luther Family Ford service department never disappoints. They don't try to sell you parts or services you don't need and have always been honest. More

Absolute perfection. Needed an oil change but was running late. Drove my vehicle to the Quick Lube door, a service person took my vehicle inside, asked me a few questions Needed an oil change but was running late. Drove my vehicle to the Quick Lube door, a service person took my vehicle inside, asked me a few questions and directed me to the customer lounge. About 20 minutes later the work was complete and I was on my way. Thanks Teri. More

Fast, and efficient. Courtesy Van zipped me right back to work, didn't accept my tip offer, and my truck was repaired by noon. I had several recall fixes to get done, plus Courtesy Van zipped me right back to work, didn't accept my tip offer, and my truck was repaired by noon. I had several recall fixes to get done, plus some warranty work, and it was all fixed by 1pm roughly. Amazing. -John More

2017 Ford Escape rear liftgate issue Purchased new on August 16,2017 at this dealership. Brought back on 12/11/17 because of intermittent instances of the lift gate closing but not latchi Purchased new on August 16,2017 at this dealership. Brought back on 12/11/17 because of intermittent instances of the lift gate closing but not latching completely. After approx. 1 1/2 hours I was told that after having to remove the lift gate and realign the bottom clearance, that the problem was corrected. However, in early January, 2019, I noticed that the same problem was occurring. I brought it back for service at 10:00 am on 1/14/19. After approx. 1 1/2 hours I was told the problem had been taken care of with adjustment to the top of the door this time. As I drove out of Luther's lot I thought about checking but didn't bother. When I got back home in Moorhead, I did check and was extremely disappointed to discover we still had the same problem. I called immediately and was told to come back at 1:30 pm which I did. After 3 hours I was assured that the problem had finally been taken care of. So far, so good but I am a bit nervous about the same issue showing up in the future - especially after the 3 yr/ 36,000 mi bumper to bumper warranty has expired! I drive a 2001 Ford Escape, we purchased new (from Valley Ford - Fgo.), without any major issues to date. My wife typically drives the 2017 Escape and the reason we purchased it was based on the great track record I have had with my vehicle. I sincerely hope she won't be disappointed. Ron Ochocki More

Excellent service and customer relatiins Their service on my 2016 Fusion was completed on time and under budget. The problem was in the backup sensor. I was worried the costs would be excessi Their service on my 2016 Fusion was completed on time and under budget. The problem was in the backup sensor. I was worried the costs would be excessive due to the computer control system and have recently run out of warranty. The cost of the service work was one-third of the preliminary estimate, The service manager suggested the lower fee based on the reduction in the service e work completed. More

Quality Service One of the main reasons that I continue driving Frod products, is the service I receive at Luther Ford Fargo. From the minute you drive into the serv One of the main reasons that I continue driving Frod products, is the service I receive at Luther Ford Fargo. From the minute you drive into the service bay to when your vehicle is ready for pickup , the attention they give to the customer is amazing. They review what work was completed in detail and take the time to address any future service work that may be on the horizon. Can’t express it any other manner than first class service. More

Always treated very well Dropped my Explorer off to get the brakes replaced. They checked them and said there was 50% left, no reason to replace them. Then did the service t Dropped my Explorer off to get the brakes replaced. They checked them and said there was 50% left, no reason to replace them. Then did the service that should be done at 100,000 miles. More

Quick Lane service- Windshield wiper replacement The employees that helped me (Justin Raymond and Will H) had amazing customer service. Super friendly and very knowledgeable about the products. They The employees that helped me (Justin Raymond and Will H) had amazing customer service. Super friendly and very knowledgeable about the products. They recommended a product to me of great quality that wasn't overpriced. They completed the service in a timely manner, but not rushing. I highly recommend this dealership and their Quick Lane service. More

Was Great Got treated really well got told when my vehicle was done got in right away check my recall and told.me how many I had got them fixed Got treated really well got told when my vehicle was done got in right away check my recall and told.me how many I had got them fixed More