Luther Family Ford - Service Center

Sales and Service are always great! As a company, we purchase and service most of our vehicles from Luther Family Ford. On the purchasing side of things we always get a great price and As a company, we purchase and service most of our vehicles from Luther Family Ford. On the purchasing side of things we always get a great price and are treated very fairly on trade value. The service department recently went above and beyond for us covering the cost of a repair done by another Ford dealer that wouldn't honor the vehicle warranty. Now that is great service! More

Very impressed! Brian was great to work with this week. My car was towed from work to Luther on a Wednesday with the next opening available the following Tuesday. How Brian was great to work with this week. My car was towed from work to Luther on a Wednesday with the next opening available the following Tuesday. However since my car was already there, someone canceled and my car was fixed the next day, Thursday! More

Great service, but security is concerning Great service, fast oil changes (I was third in line when I arrived without an appointment, and I was still done and gone in less than an hour). Howe Great service, fast oil changes (I was third in line when I arrived without an appointment, and I was still done and gone in less than an hour). However, I am concerned about the oil change staff leaving vehicles unlocked before and after the oil change. I keep many expensive items in my vehicle year-round, and completely unloading it several times a year just so I can get an oil change is not feasible. It's obviously more convenient for staff to leave the vehicles unlocked before and after service, but it isn't the best policy for security of the customer's belongings. You already need/have the keys so the vehicles can be moved in and out of the bays as needed, so locking/unlocking wouldn't require significant extra effort. Please consider changing this policy. More

Fast and courteous The service department did a great job helping me get the right part and solving the problem on my 21007 GMC Canyon pickup. They were also very court The service department did a great job helping me get the right part and solving the problem on my 21007 GMC Canyon pickup. They were also very courteous. More

Check engine light I called to get my truck in for a check engine light, was told they were booked all week. I asked if I dropped it off if the could work it in if there I called to get my truck in for a check engine light, was told they were booked all week. I asked if I dropped it off if the could work it in if there was a cancellation, they said yes. Brian called me the next morning, the had already troubleshot the problem. He worked with my extended warranty and had the work completed by noon. VERY happy with the service. More

Great Job I always have great service when I go to Luther Ford service department. I have known Terry and Lonnie for many years and can always count on them wi I always have great service when I go to Luther Ford service department. I have known Terry and Lonnie for many years and can always count on them with any questions I may have. More

OIl change and service I had scheduled an appointment to have my an oil change and 30,000 mile service. I drove in to the shop and was helped immediately. I decided to have I had scheduled an appointment to have my an oil change and 30,000 mile service. I drove in to the shop and was helped immediately. I decided to have the dealership drive me back to work and we left right away with no wait. The courtesy driver was very friendly. When I called for a ride back to the dealership the driver was there within 10 minutes. Every one was extremely friendly and helpful. More

BATTERY Brad Mosher tryed to sell me a new battery when it was under warranty and did not tell tell others to test it. Brad Jordet tested it it and it was un Brad Mosher tryed to sell me a new battery when it was under warranty and did not tell tell others to test it. Brad Jordet tested it it and it was under warranty like I had been trying to tell brad M for two days. More

oil change everything went well I like the fact you can service your vehicle until 7 pm we are out of town so that helps so I dont have to take of from work everything went well I like the fact you can service your vehicle until 7 pm we are out of town so that helps so I dont have to take of from work More

Wonderful Went above and beyond to make sure we were taken care of and satisfied. Things never seem to go as planned when working on cars, so it is how the deal Went above and beyond to make sure we were taken care of and satisfied. Things never seem to go as planned when working on cars, so it is how the dealer takes care of the customer when things don't go smoothly. They really went above and beyond to take care of our vehicle. More