Luther Family Ford - Service Center

Did not correct problem, left vehicle a mess I had a misfire on my 2016 F150 with 2.7, couldn’t find the problem, which I understand. Computer showed when and where it happened but couldn’t find I had a misfire on my 2016 F150 with 2.7, couldn’t find the problem, which I understand. Computer showed when and where it happened but couldn’t find fault. The problem I have is they used a quarter tank of my gas and it was wet from snow we got and they left my pickup filthy after it was clean when I brought it in. Poor customer care in my opinion, vehicle should have been cleaned, like they didn’t care about me as a customer. More

Spark Plugs I brought my F150 into Luther on Thursday to see if they could check some codes that my truck was throwing. Lonnie immediately helped me and hooked m I brought my F150 into Luther on Thursday to see if they could check some codes that my truck was throwing. Lonnie immediately helped me and hooked my truck up to the computer at no charge. Made an appointment for the very next day. They had my truck in and out in a couple of hours and the work was done at the price I was quoted. Great service, I won't take my vehicle anywhere else. More

Excellent customer service Excellent customer service. Work done on a timely manner. Courtesy van service was quick and friendly. I purchase all my of my vehicles there as we Excellent customer service. Work done on a timely manner. Courtesy van service was quick and friendly. I purchase all my of my vehicles there as well. More

Mass air flow sensor Car died on road after drive train light came on. I thought it was the throttle body, but it turned out the mass air flow sensor wasn't working becau Car died on road after drive train light came on. I thought it was the throttle body, but it turned out the mass air flow sensor wasn't working because pieces of the air filter chewed up by mice had clogged it. The tech diagnosed the problem promptly, replaced the air filter and mass air flow sensor, and cleaned out the pieces of air filter. More

Oil chane.. Tire Rotation. Older lady on front desks seems to awaits get upset when using either coupons or any time of discounts when paying... She told me I should let other Older lady on front desks seems to awaits get upset when using either coupons or any time of discounts when paying... She told me I should let other employees about discounts before.. I think she expects us to know that.. I had no idea I had to show them coupons or discount card when dropping off.. More

Brian my service manager kept me in the loop. I was having problems with the rear wiring harness on my truck for trailer lights. Brian the service manager I worked with kept me in the loop through I was having problems with the rear wiring harness on my truck for trailer lights. Brian the service manager I worked with kept me in the loop through the process. This was the 2nd attempt at getting this resolved so sometimes you have to keep aggressive to get the task completed, but Brian responded well to the task. More

Low Tire Pressure Light Comes On Too Often! It's nice to come to Luther Family Ford because the first man who comes to help me in the service department knows me on a first name basis and writes It's nice to come to Luther Family Ford because the first man who comes to help me in the service department knows me on a first name basis and writes my name on the service log before I even have to tell him who I am. That "personal touch" is very special. More

Remote Start They were always courteous when I spoke to them and helpful with any questions I had. Having a courtesy driver helped so that I could drop my vehicle They were always courteous when I spoke to them and helpful with any questions I had. Having a courtesy driver helped so that I could drop my vehicle off and get to work on time. More

Fast and accurate! Oil and oil filter also tire rotation great cookies and lemonade comfortable seating keeping the Buick on the road friendly staff thanks I’ll be back Oil and oil filter also tire rotation great cookies and lemonade comfortable seating keeping the Buick on the road friendly staff thanks I’ll be back More

They took care of the problem in no time at all. The minute I come in the door someone is there to ask what I need and then finding the person I need to tell my problem to and then finding the person The minute I come in the door someone is there to ask what I need and then finding the person I need to tell my problem to and then finding the person who can fix it or setting up an appointment to fix it at my convienance. Then when the work is done they tell you exactly what they did.. More