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Luther Family Ford - Service Center

Fargo, ND

4.4
2,825 Reviews

2,825 Reviews of Luther Family Ford - Service Center

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June 09, 2023

The gal that greeted me at the door was very nice. She went thru the routine so I knew what to expect. More

by Savageaub.xx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Hasbrouck
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

Pleased to bring both Ford vehicles in for service work, excellent customer service, with a dedicated staff. More

by chad.d.smith.nfg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Dickinson
June 07, 2023

Always treat me well! Customer service is great! Keep up the great work! Cassie does a great job at the service checkout desk and is very fun and engaging! More

by marntson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie
June 07, 2023

Always treat me well! Customer service is great! Keep up the great work! Cassie does a great job at the service checkout desk and is very fun and engaging! More

by marntson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie
June 07, 2023

The service advisors were very friendly and knowledgeable. They kept me informed and had my pickup done the same day. More

by Gordy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luki Pusey
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

Service excellence with kindness and compassion. Welcoming, efficient, thorough, knowledgeable, personable, a fabulous experience from beginning to end. More

by sprague.ma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve, shuttle driver 5stars
June 07, 2023

Everyone there is pleasant and professional. I trust what they are telling me. Respectful of my time. Great place and people! More

by dkf_hkymom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna
June 06, 2023

Came in for the works. Fast and friendly service. Girl at the service desk asked if I had the app. I did and was able to use points to pay the bill. More

by darylhanso25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2023

Very NICE people . Willing to help you and fast service .Prices could use some adjusting, pretty high . I will enjoy going back there for work done on my Ford Taurse . More

by KimberlyJenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember HIS name , sorry ...
Jun 06, 2023 -

KimberlyJenson responded

Thank-you , Kimberly Jenson

June 01, 2023

The dealership is great however, the service department needs some work. I've been coming to luther ever since I bought my pickup from them. The last couple years the service has gone down hill. I made my More

by shadowfox141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't recall the gentleman name but he was nice.
Jun 01, 2023 -

shadowfox141 responded

I hate to leave a poor review but, I was very disappointed in my work done to my vehicle at this time. I use to have a great service but this time was below average.

Jun 01, 2023 -

Luther Family Ford responded

I am very sorry you were unhappy with your service experience. I invite you to contact me directly if you would like to discuss how we could service you better in the future.

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