Luther Family Ford - Service Center

Took vehicle in to have my rear door on my explorer looked at as on of the upper hydraulics arms broke and now does not open any longer. I set this up to be looked at and after a little over two weeks looked at as on of the upper hydraulics arms broke and now does not open any longer. I set this up to be looked at and after a little over two weeks I was able to bring it in to be looked at. While there, I also had a couple of recalls taken care of with no issue. But when I went to pick up my car, they didn't even look at this issue I originally had brought it in for. All I could do was shake my head and just leave. I know others have had good experiences but it is one and done for me with this dealership as the service rep, at least to me, didn't seem to enthused about the probability of doing anything with it. More

Wonderful experience with the quick lube department, did not have an appointment but the courtesy team got me to and from work quickly. Paying was simple with the online option. not have an appointment but the courtesy team got me to and from work quickly. Paying was simple with the online option. More

We are grateful to work with a team lead by a compassionate and understanding leader. It's not always how you start but how you finish that has kept us a loyal customer. compassionate and understanding leader. It's not always how you start but how you finish that has kept us a loyal customer. More

The service department was able to fix my vehicle the same day. Desperately needed my vehicle the same day. Very good service! same day. Desperately needed my vehicle the same day. Very good service! More

BCM had to be reprogrammed. Took much longer than was stated. Now found new problems from reprogramming. Led outline on headlights not working and tailgate will not open if truc Took much longer than was stated. Now found new problems from reprogramming. Led outline on headlights not working and tailgate will not open if truck is running. Not my service advisors fault but am always running into problems when I get major service completed. More

Took a day off unpaid for repairs after 3 weeks of waiting, then they called after they started, and they ordered the wrong part. Unpaid day off for nothing. No compensation. waiting, then they called after they started, and they ordered the wrong part. Unpaid day off for nothing. No compensation. More

My car was serviced promptly and my vehicle was returned to me in good condition. The staff were all very helpful. to me in good condition. The staff were all very helpful. More

Ordered a part, prepaid, never called it came in, checked myself. Picked it up, went to install, wrong part. Had explained the door seal in the cabin had gotten torn as the my dog stepped into the vehicle. P myself. Picked it up, went to install, wrong part. Had explained the door seal in the cabin had gotten torn as the my dog stepped into the vehicle. Parts guy said he could see how that can happen, ordered what I thought was the right part. The seal I got goes around the door, no way my dog would of ever been able to step on it when getting in the the vehicle. More

Easy drop off for the express lube. Great customer service communication. Oil change was completed quickly. Great customer service communication. Oil change was completed quickly. More