Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,825 Reviews of Luther Family Ford - Service Center
Sort by
May 07, 2023
Great dealership and the service department they seemed to care about the customer mostly just a good place to be to care about the customer mostly just a good place to be More
by ht2fry
Verified CustomerEmployees Worked With
May 06, 2023
The person who told me my car was done must not have known that not both break light abs turning signal bulbs, as I’d requested, had not been replaced. I paid and drove away, but soon realized the t known that not both break light abs turning signal bulbs, as I’d requested, had not been replaced. I paid and drove away, but soon realized the turn signal was still not working. I brought my car back the next when I had time and asked why only one bulb had been replaced. On the sheet, I had only paid for the break light bulb, but there was nothing to indicate why the other bulb was not also replaced. The manager came out to explain that the turn signal bulb wouldn’t work even after they replaced it and I needed to get an appointment to fix a possible wiring problem. Which I am fine with and I called and booked an appointment, just wish I had been told the situation right away. The manager was very helpful and seemed worried I would be upset. I’m not mistakes happen, but in the future, it would be a good idea to put on the paperwork at least what had been done or tried and why the original request wasn’t completed as asked. That way the person letting us know our car is done can give us a heads up. More
by besidesearth
Employees Worked With
I do not remember her name, but she was very sweet.
May 06, 2023
One of the reasons I chose Luther was to get a good look over everything inspection and it appears the things most important to me-as I have a great warranty we’re not even looked at. Very disappointing. over everything inspection and it appears the things most important to me-as I have a great warranty we’re not even looked at. Very disappointing. More
by sda111579
Employees Worked With
May 05, 2023
Completed my service faster than anticipated. Easy online pay so all I had to do was get the keys at pickup. Easy online pay so all I had to do was get the keys at pickup. More
by Aaron vold
Employees Worked With
May 04, 2023
My tires didn't fill my tires with hair are adjusted at didn't reset my oil light when I asked them to reset it they told me. Go home and youtubenot very professional didn't reset my oil light when I asked them to reset it they told me. Go home and youtubenot very professional More
by bekesmossa23
Employees Worked With
May 03, 2023
Easy online booking for appointment. Great follow up with texts. Prompt pick up and delivery. Service work great! Great follow up with texts. Prompt pick up and delivery. Service work great! More
by CAARENDS
May 02, 2023
Wonderful customer service ~ Brian was helpful from beginning when I called w a dead battery to the end when I was leaving town with a new battery.. comfortable surroundings and waiting area and recept beginning when I called w a dead battery to the end when I was leaving town with a new battery.. comfortable surroundings and waiting area and receptionist in service area nice as well. More
by Holly
May 01, 2023
Eric is a great service person. He’s able to find the problem and fix it. Lonnie is also a great service person. You are lucky to have both individuals. He’s able to find the problem and fix it. Lonnie is also a great service person. You are lucky to have both individuals. More
by jmarcil
May 01, 2023
Quick Lane is anything but quick. First attempt at an oil change, I was told it would be five hour wait but I was free to leave my vehicle. Second attempt, I was third in line prior First attempt at an oil change, I was told it would be five hour wait but I was free to leave my vehicle. Second attempt, I was third in line prior to opening and still waited 3 hours. Three bays, one dedicated to appointments only, yet only one bay operating. Maybe if you limited the bays to oil changes only instead of offering tire balance and rotation, which the two owners before me opted for, you'd have better success in turning oil changes? Also, up-selling to the ignorant must be lucrative! I was told by the lube tech that they recommended that the air filter be replaced. I personally replaced the filter four days before my visit. More
by KRANTZTJ
Employees Worked With
Unknown
