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Luther Family Ford - Service Center

Fargo, ND

4.4
2,825 Reviews

2,825 Reviews of Luther Family Ford - Service Center

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March 09, 2023

I was very impressed with how they treated my family and the loner vehicle I was able to use while my vehicle was being worked on. Thank you so much! More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Hasbrouck
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2023

They always work hard to give great service in the least time. Everyone is also very friendly More

by ELMRIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Bechtold
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Bechtold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Blank
March 08, 2023

I have been having issues each time I bring my vehicle in. This time I woke up to a flat tire. When they filled it something apparently got bent. Although, Luke came to help and he was great! More

by jahraherlfle
Recommend Dealer
No
Employees Worked With
Luki Pusey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Luther Family Ford responded

Good Afternoon, Again we do apologize and made every effort to rectify your concern. It appears the valve stem may have gotten stuck while inflating the tires, occasionally that can occur. I have no record of any previous issues that you have experienced and would love to hear more. Please contact the dealership directly if you want to share more information.

March 06, 2023

Brough my 2021 F150 in for repairs and picked up my vehicle with the same issues it had as I dropped it off plus’s two additional faults codes that weren’t present when I dropped it off More

by evan20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Hasbrouck
2.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2023

Very friendly, and great service, even with the minor inconvenience with parts I was offered a complimentary rental until it was fixed, highly recommend! More

by Costner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2023

My vehicle was inoperable. I called for an appointment and the soonest I could get in was 18 days away. This is a trend- a month before it took 15 days to get an oil change app More

by bberce1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Dickinson
March 06, 2023

Nice place. Clean and Friendly. Helpful staff. Getting parts seems to be troublesome though. Been waiting for parts to fix my LCD about 5 months now. More

by jtthrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown persons
March 06, 2023

Great business - very easy to communicate and work with. Take care of their customer’s and make sure their needs are met - would recommend to everyone! More

by dcfetsch12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2023

They did work with us for a fair price on a mechanical problem. That was appreciated More

by CAREWSN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember namd
March 04, 2023

I really appreciated the friendly and accommodating courtesy drivers! And, the communication about the status of the service was helpful. More

by Teikenj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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