Luther Family Ford - Service Center

After being a faithful customer to Luther Ford for 30 years. I brought my car in 5 days early as the power steering went out. I had an appt. scheduled for Thursday Feb. 2, 2023 for check up. I had this s years. I brought my car in 5 days early as the power steering went out. I had an appt. scheduled for Thursday Feb. 2, 2023 for check up. I had this scheduled for 7:45am and they didn't get to the car until 4pm. Part was ordered and suppose to arrive Feb. 11th. when the part didn't arrive no one made an inquiry to where it was for 2 weeks later. Fedex lost it in transit which took another week before it arrived. Now we are 33 days out before the repair was finally completed. In the same time extended warranty did not cover as it was 4000 miles over, Bought warranty to cover things like this, its sad that when you buy it that it counts the miles already on the car as part of the warranty. So then why would you buy the warranty. I will not make that mistake again. Pay $3000 for it. I do have to give a kudos to one employee that did try to help get things taken care of, Anna H. The bad part of all of this is I lost income for a month. I am a traveling nurse and Uber driver. More

Been doing business with Luther Family Ford for years. Love the quality of the work and respect for my time. Everyone is so pleasant. Love the quality of the work and respect for my time. Everyone is so pleasant. More

purchased 4 tires, impressive help and service Brian helped with the purchase prior to bringing my vehicle in, thank you Brian Kayla was a huge help with my rebate sbmission, thank you Kayla helped with the purchase prior to bringing my vehicle in, thank you Brian Kayla was a huge help with my rebate sbmission, thank you Kayla More

Brought my vehicle in and was serviced as scheduled. They are scheduled out a ways, but that seems to be the norm. Will no doubt be back in the future. Even got an update on my system that improved my s They are scheduled out a ways, but that seems to be the norm. Will no doubt be back in the future. Even got an update on my system that improved my screen experience for my long drives. More

Bought this car new and been satisfied with Luther Ford since, like the way they run the service department! since, like the way they run the service department! More

They are consistently professional and helpful. I feel comfortable I'm getting good advice and I appreciate the service. I feel comfortable I'm getting good advice and I appreciate the service. More

They're very attentive, but not totally thorough and the most expensive in town and area. most expensive in town and area. More

Was gotten in on time and handled quickly they called and told me what the plan was and what time it should be completed told me what the plan was and what time it should be completed More

Waiting on the part sucked but they do good work! That's why I keep comming back, they are the only place I really trust. That's why I keep comming back, they are the only place I really trust. More

I initially was not impressed with my first visit. I talk to the manager who gave me a different service advisor who has done absolutely amazing! She would call and give me updates as my vehicle was I talk to the manager who gave me a different service advisor who has done absolutely amazing! She would call and give me updates as my vehicle was being completed and truly cared about doing a good job. I will definitely come back because of her. More