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Luther Family Ford - Service Center

Fargo, ND

4.4
2,825 Reviews

2,825 Reviews of Luther Family Ford - Service Center

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February 26, 2023

Luther Family Ford provides reliable customer service. From check in to check out everyone is happy to help. More

by 2020 F150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Hasbrouck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2023

Wonderful place! My first time there, I didn’t know what to do or where to go. They showed me everything. Also, being a woman, I’m usually treated like a total idio More

by kbloom123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hasbrouck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luki Pusey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Dickinson
February 25, 2023

Very professional people. I always have an excellent experience at the dealership. A+ service trip. More

by electrowik2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2023

Tried to upcharge service. A coolant leaked was possibly going to cost me $2500. No thanks More

by james.gillespie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Bendickson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Luther Family Ford responded

Good afternoon, Looking into your situation it appears that you requested an appointment to have your coolant leak diagnosed. The technician found multiple leaks, including turbo, coolant line, leaking valve, cover, and a leaking vacuum pump. Diagnosis was performed at your request and you declined all repairs. Definitely not an attempt to upsell but rather a proper and complete diagnosis was performed. The dealership is not responsible for the condition of vehicles on arrival.

Feb 25, 2023 -

james.gillespie responded

Fixed with only a clip didn't have to replace the tube.

February 24, 2023

In short order they found that there was nothing wrong with my truck and didn’t charge me for looking! More

by LUKE.SONSTEGARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2023

They quickly and efficiently took care of my emergency need for a new tire. They kept me aware of the status of my vehicle. More

by patnevala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The man who greeted me is not pictured and I did not meet the servicemen
February 22, 2023

Quick, friendly and efficient service. Very happy with the support provided by Luther Family Ford. More

by danielc.duff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Yost, Travis Dickinson
February 20, 2023

Generally good service, but they need to understand warranties and not try to charge you. More

by Ghost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2023

I always get great service for my vehicle at Luther Ford. Both of my last two cars were bought there. More

by Candace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick service lane
February 20, 2023

Courteous service usually able to explain repair in layman's terms. Repairs/service done in a timely manner when scheduled. More

by mark.wire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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