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Luther Family Ford - Service Center

Fargo, ND

4.4
2,825 Reviews

2,825 Reviews of Luther Family Ford - Service Center

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January 18, 2023

My appointment was for 10:00 and I got in at 10:00 sharp. They told me it was going to take about 45 minutes and it only took 40. Very satisfied More

by Waynesandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Dickinson
January 18, 2023

Everything was great except the cashier. She was very short with me and a little rude. I was the only one up at the cashier at the time and she was just not friendly at all. More

by marko6602
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Luther Family Ford responded

Thank you for bringing this to my attention. I would love to look into this further. Please reach out to me directly at 701-277-4150 if you would be willing to provide me additional details so that we might be able to address this.

January 18, 2023

Oil. Change lane. 2 hrs. Wait Wow. Unbelievable can't believe. It took this long More

by Tucker1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hasbrouck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Vetsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Luther Family Ford responded

Effective December 1st we elected to moved to appointment recommended for our oil change services. We have found that is the most effective way to keep time commitments to our loyal guests. It is impossible to staff properly when we can not possibly anticipate who may be stopping by day to day. My hope is that the Quick Lane greeter sets proper time expectations with our guests on drop off so those guests can plan accordingly.

January 18, 2023

Awesome customer service. Waiting time was less than what was told to complete my car check. More

by Aimee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hasbrouck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luki Pusey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Dickinson
January 18, 2023

My experience with this Dealership was not impressive and quite frankly wouldn't recommend it More

by janet.p.brainard54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Fisher
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Luther Family Ford responded

I would love to hear more about your visit and what led to this rating. Looking in history it appears you requested for the heated seats to be diagnosed and did not authorize performing the recommended repairs. My contact information is on every invoice and I am very easy to get ahold of.

January 16, 2023

Friendly service. Done in a timely manner. Service person must have been very busy. Satisfied. More

by dlynnness52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember service person in charge.
January 15, 2023

I had some financial troubles while my car was in the shop and the dealership stored my car for no extra charge! More

by johnsonjessica938
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Brinkman
January 15, 2023

Wonderful and very fast. Couldn't ask for better service.very courteous and very helpful and competent More

by JBRIEN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hasbrouck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luki Pusey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Dickinson
January 15, 2023

They were efficient in checking me in. Also, I was kept informed about what was needed for repairs on my vehicle. More

by mkmaassel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hasbrouck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luki Pusey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Dickinson
January 14, 2023

Fabulous service, my windshield wiper broke, it was after 6pm, called and they got me in immediately, no hesitation, and I have never been here before. I was in and out within 30 minutes. I live 45 miles More

by jjjags
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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