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Luther Westside Volkswagen - Service Center
St. Louis Park, MN
1,609 Reviews
1,609 Reviews of Luther Westside Volkswagen - Service Center
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Verified Customer
June 25, 2020
Accurate Estimate Sight unseen, the service department was able to diagnose and estimate the broken spring over the phone and fix it the same day. They were also able Sight unseen, the service department was able to diagnose and estimate the broken spring over the phone and fix it the same day. They were also able to add in an oil change to the ticket - no problem. More
by mdbewley
Employees Worked With
Nick Ciardelli, Rick Tedesco
June 25, 2020
As smooth as can be. Always friendly with few surprises. I usually wait and the dealership is immaculate. I recommend Luther VW very highly. Thanks I usually wait and the dealership is immaculate. I recommend Luther VW very highly. Thanks More
by SXAVIERWEAVER
Employees Worked With
Derek
June 25, 2020
Exceptional Service!!! I went in for an "Engine Malfunction" light check. Turns out the car engine was under manufacturers warranty and I didn't have to pay for anything, no I went in for an "Engine Malfunction" light check. Turns out the car engine was under manufacturers warranty and I didn't have to pay for anything, not even the inspection! But unfortunately, the part was back ordered from Germany and it would be another couple of weeks before the part would arrive. The dealership was kind enough to give me a loaner car for the duration and was more than accomodating to my timing needs. This is by far the best dealership service I have experienced. More
by sharmanikita777
Employees Worked With
Tao , Nick Ciardelli
June 25, 2020
Easy process for appointments in the COVID world.m. Friendly service and atmosphere. Welcoming and clean place to wait while my Atlas was serviced. Great service over all! Friendly service and atmosphere. Welcoming and clean place to wait while my Atlas was serviced. Great service over all! More
by karikehr
Employees Worked With
Nick Ciardelli
June 23, 2020
The service I received at my maintenance appointment was outstanding. Everyone I interacted with was kind, courteous, and respectful. Service was prompt and done in a timely manner. With everything going on outstanding. Everyone I interacted with was kind, courteous, and respectful. Service was prompt and done in a timely manner. With everything going on with COVID-19, it was great to have an outing that was productive. More
by JT
Employees Worked With
Nick Ciardelli, Rick Tedesco
June 20, 2020
Took my car in for pre-vacation service. I have always had great and efficient service here. I was able to get my car ready for a cross-country drive and got an appointment the same week I c I have always had great and efficient service here. I was able to get my car ready for a cross-country drive and got an appointment the same week I called. I waited for my car and was able to set up my laptop computer in the waiting area and make good use of my time. Thanks for being a wonderful dealership!! More
by gayle3
Employees Worked With
Derek, service advisor.
June 20, 2020
As always great service. Their recommendations were right on and made economic sense. They explained all my options in detail and made me comfortable in my decision right on and made economic sense. They explained all my options in detail and made me comfortable in my decision More
by DICK.FRIEDRICHS
Employees Worked With
Nick Ciardelli
June 19, 2020
Customer safety In the midst of the coronavirus outbreak, and while service staff were masked up and plexi glass was between the customer and the service rep, I was s In the midst of the coronavirus outbreak, and while service staff were masked up and plexi glass was between the customer and the service rep, I was standing six feet away from the rep and unmasked people walked between myself and the rep. It was unclear if they were staff or customers. I went outside to stay away from these unmasked people to wait and at least three people walked right in front of me without masks when there was an entire parking lot and it would have been very easy to walk 6 feet away. I ended up in the showroom in a corner that felt relatively safe. In the meantime, there were two sales people with three customers at different times during the hour+ that I was there who were standing in the middle of the sales floor having close contact with no masks and long conversations. In sum, this environment felt very unsafe and uncontrolled with the exceptions of the counters. I hope that I don't have to return anytime in the near future. More
by Sara Maaske
Employees Worked With
Dillon Case
