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Luther Westside Volkswagen - Service Center

St. Louis Park, MN

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1,609 Reviews

1,609 Reviews of Luther Westside Volkswagen - Service Center

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June 19, 2020

Thanks! I appreciated the Complimentary Pick Up & Drop Off of my car during this time of COVID. Thanks for this service and I hope it continues to be offered. More

by JOHNHILEMPLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Blair, Nick Ciardelli
June 18, 2020

I have been doing business with this dealership for several years and it has always been very positive. Very nice and accommodating employees. Keep up the good service! More

by JHOROWITZ11
Recommend Dealer
Yes
Employees Worked With
Tami Willett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Sommer, Rick Tedesco, Marc Carden
June 18, 2020

Oil Change Great service and fast. We've bought 4 cars from here so far and will continue to come back. Maura has been very helpful to us over and over again. More

by WILLLEPPO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maura Broucek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek
June 18, 2020

Totally satisfied. The staff is continually respectful, willing to give good service, and make sure customers are happy! I am always greeted with smiles and a desire to More

by C.TORKELSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thao, Bobby Scala
June 17, 2020

As always, the overall experience was positive. While I don't want to get anyone in trouble, it was a little bit disturbing to encounter the return driver with no gloves on and an unhinged mask (poi More

by WHISPER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek, Nick Ciardelli
June 17, 2020

Everything was great I’m super happy with the service I was given at the Volkswagen dealership, I will continue to come there for my service More

by TOMJ28
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
June 17, 2020

Eh - so so service from the Service side Luther Westside VW Service used to be top notch but we've noticed it declining over the past year. People working there don't seem very enthusiastic o More

by LISAJOSILV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Advisor Derek
Jun 18, 2020 -

Luther Westside Volkswagen responded

Thank you for taking the time to review your recent service at Westside Volkswagen as your feedback is instrumental in fine tuning the service process to meet you needs. I was disappointed to hear about your experience and wanted to apologize. In these odd days of late there have been instances of missed opportunities to engage our customers and I can assure you we are working diligently to restore our commitment to customer service and prompt service. Should you want to discuss further, have questions, or require further resolution please don't hesitate to reach out to me directly. Your business and your trust with your vehicle mean a great deal to me as I'd hope to keep earning both in the future. Thank you again! Rick Tedesco Service Manager Westside Volkswagen 952-374-0770

June 16, 2020

Great! Quick! Even let me use my expired $25 off coupon! Texted me offering a car wash too which was a very nice touch! I’ll be back! :) More

by TREVOR.S.PETERSON
Recommend Dealer
Yes
Employees Worked With
Derek T. 5 stars!
June 13, 2020

Thorough and connected Service met and exceeded expectations. I appreciated Tao Thao keeping me updated with car repairs and timeline. He also offered to arrange for Uber More

by dluedtke1045
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tao Thao
June 13, 2020

First visit after purchasing my used Tiguan. Everyone was incredibly kind even following cdc guidelines. I even got a $400 service for free as part of my purchase and warranty! Good news is hard to come by t More

by TBLANDO0
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
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