Luther Westside Volkswagen - Service Center

I would say it was a very easy process from start to finish. I had some worries but that was on my financial stuff but they took care of everything! finish. I had some worries but that was on my financial stuff but they took care of everything! More

Every time I come for service everyone is friendly . Service is always prompt and they keep one informed as to the progress. I always have to wait for the intervention for my car is completed. thank Service is always prompt and they keep one informed as to the progress. I always have to wait for the intervention for my car is completed. thank you. More

I have purchased a vehicle from this dealership. I am currently on my second lease, both through this dealership. I have mixed feelings about the service I’ve received over the past 7 years. The sales te currently on my second lease, both through this dealership. I have mixed feelings about the service I’ve received over the past 7 years. The sales team have always provided exceptional service. The service department is a different story. I have had multiple bad experiences with the service department at this location. More

Great with detail when it comes to their service. I depend on my vechical for work and family transportation. Miles add up quick and the little things can add up quick if not noticed. depend on my vechical for work and family transportation. Miles add up quick and the little things can add up quick if not noticed. More

Making Maintenance Managable Came in for an air filter and spark plug replacement, in and out in a little under an hour. Friendly staff and clean facilities. Thanks Came in for an air filter and spark plug replacement, in and out in a little under an hour. Friendly staff and clean facilities. Thanks More

Over 10 years of faithful and trusted service! I have been having my cars serviced here for more than a decade, even when I lived more than 40 miles away. Luther Westside VW has gone out of their I have been having my cars serviced here for more than a decade, even when I lived more than 40 miles away. Luther Westside VW has gone out of their way to accomodate my needs and provide trusted service. More

Always a positive experience great Communication and Always a positive experience great Communication and updates Positive attitude and timely handling Like to come back every time Nicely set up w Always a positive experience great Communication and updates Positive attitude and timely handling Like to come back every time Nicely set up work cubicles Friendly employees More

regular service and recall work I have been a customer for many years. The are all exceptional. My adult children also lease cars there and are well treated. Thank you! I have been a customer for many years. The are all exceptional. My adult children also lease cars there and are well treated. Thank you! More

Frustration to CALM! Because of a mix-up, I was very frustrated and I have to say everyone I dealt with was very professional and calm. I truly appreciate that, and the p Because of a mix-up, I was very frustrated and I have to say everyone I dealt with was very professional and calm. I truly appreciate that, and the professionalism, just for that, I will return!! More

Missed brake inspection and poor customer service I had my Touareg in couple of weeks ago for service. They said they checked the brakes. A week ago the Brake warning light came on. I needed front bra I had my Touareg in couple of weeks ago for service. They said they checked the brakes. A week ago the Brake warning light came on. I needed front brake work. Do not say you checked something if you either didn't or can't tell. Also when I picked up the car, I paid on line. They asked when I would pick it up. I said 12:15-12:30. When I got there the car was not there and ready, There again don't ask me for a time if it doesn't matter. I went in, was pointed to the pick up desk which had no one at it. I waited. The rental guy finally came over and rang the bell for me. You actually know that you have a problem with service at pick up that YOU HAVE TO HAVE A BELL there. When after a while, finally a service(?) guy got up and found my keys. I had to wait for my car to come from "the ramp". They dropped it off. I thought you ran the car thought a car when it was picked up. I guess not. I've no problem with the actual work done on my car but simple customer interaction is poor and deserves only one star. More