Malloy Chevrolet of Charlottesville
Charlottesville, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 385 reviews
Jim Price Automotive displayed a perfect example of OUTSTANDING customer service to us!!! Last fall we were travelling in our Chevy Tahoe from Richmond to Mountain Lake Lodge for our daughter's weddin OUTSTANDING customer service to us!!! Last fall we were travelling in our Chevy Tahoe from Richmond to Mountain Lake Lodge for our daughter's wedding. In the middle of nowhere, after delivering our dog to a kennel in the country, our Tahoe began acting up -- later it was determined to be the transmission. Since the largest city nearby was Charlottesville, we searched Chevy dealers and called Jim Price. I was originally told they were booked up that day for service appointments. However after telling my story, they told us to bring the car to them. What happened next was the most amazing customer service we have EVER experienced. They pulled us into service as soon as we got there (sorry to those of you already in line!) They determined that the transmission would have to be replaced, and that was going to take a couple of days! They tried to find us a rental large enough to put all of our wedding paraphernalia into including the dress, rings, and decorations (yep, we had it all.) Nothing was available in the area, so they took us to the airport where we finally were able to rent a large vehicle. We came back to the dealership to swap out all of the cargo. Jim Price Automotive said they would have the car finished on Tuesday, but when we told them we were coming back through town on Monday, they altered their service schedule to accommodate us. We pulled back through on Monday, switched all of the cargo once again, and then took the car back to the airport. While we spent a whole lot of money on a new transmission and car rental that was not in the budget during wedding week, that was nothing compared to the inconvenience we would have endured without Jim Price's awesome staff and service department (I wish I could remember everyones' names -- Sandra Dyer pulled everything together for us, and there was a gentleman who took us to the airport in the service truck.) We came to Jim Price in tears feeling utterly lost -- our car was the last thing on our minds that week. We left later that day with a 3 hour kink in our schedule, but with a plan. And we headed home on Monday with smiles and warm hearts because of a car dealership’s service department that listened and understood our dire situation. We will certainly consider purchasing our next vehicle from them -- however, they have this one running like a champ! More
I could not be happier with my purchase from Jim Price Hyundai. We've all heard stories of young women being ignored, dismissed, and getting terrible deals when buying cars. This was absolutely not my exp Hyundai. We've all heard stories of young women being ignored, dismissed, and getting terrible deals when buying cars. This was absolutely not my experience! The staff treated me as a serious customer immediately, even before I made it clear that I intended to purchase a new car. The salesman I worked with, Phil, was very knowledgeable about all the cars on the lot and patiently explained the differences between different models, years, and add-on packages. He helped me choose the car that had all the things I needed without selling me anything I didn't. We worked out a deal I was comfortable with and he did not pressure me to decide immediately or use the typical tactic of warning me that the car could be gone tomorrow or that he wouldn't be able to get me that particular deal if I didn't sign right away. I felt taken care of, not taken advantage of! When I came back in the very next day to do the paperwork, he was just as friendly. Even once the ink was dry, he treated me like my business was his number one priority. I got a surprisingly good offer on my very beat up trade-in, had a painless experience in the finance office, and drove off the lot a very satisfied customer! More
Went in to dealer to get service on Chevy Tahoe. Woman at front was very nice. I was there the whole time and my appointment was at 10:00 am. They finally took my truck back at 10:45 am, Not a big deal as th front was very nice. I was there the whole time and my appointment was at 10:00 am. They finally took my truck back at 10:45 am, Not a big deal as they were busy but they were done at 11:30 and I got my truck back a little after 11:45 and they charged me 1.5 hours. I told the guy at the front that they should charge me the hour that it took to complete the job. He said that the mechanics work on commission. I said so it's my fault that the technician works on commission? I paid for the work at the 1.5 hour price because we would have been there all day. Never going back again! I hate it when people take advantage of you. More
My sales person, Joel, was a joy to work with. That is where the positives stop. The sale went rather smoothly, but when we got home it was clear that the vehicle had not been detailed. I was assured they where the positives stop. The sale went rather smoothly, but when we got home it was clear that the vehicle had not been detailed. I was assured they would fix it and give me a loaner in the interim. When I arrived the used sales manager wanted me to wait, assuring me it would take only 30 minutes. I had my 85 year old grandmother and 10 month old child with me, so they brought me to Walmart(right next door) to do my shopping. They said they would call/text me when it was ready. An hour later I still had heard nothing. I contacted the dealership and the salesperson said they were on their way. So we waited another fifteen minutes. I was picked up in a different vehicle. SO I had to reinstall the car seat. It was so high off the ground my grandmother could barely get in with assistance. We get back to the dealership (in 30 seconds because it's right next door) and they pull my van up. I open it and there is still dirt on the door and soda in the cup holders. Finally they decide to give me a loaner and detail it. Even worse, the used sale manager came up and told me "I guess it's true if you want something done you should do it yourself" and blamed the whole thing on the sales person. They are cleaning it now. We shall see. More
Nothing out of the ordinary. Very typical sales experience. Neither good or bad. We were given the tired old "let me go see what my boss says about this offer." Then you wait for 5 minutes for the experience. Neither good or bad. We were given the tired old "let me go see what my boss says about this offer." Then you wait for 5 minutes for the offer you can't refuse. We ended up getting a good price. I guess I am so fed up with the smoke and mirrors of auto pricing and haggling in the age of instant pricing on the internet. More