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Mercedes-Benz of Columbia - Service Center

Columbia, MO

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15 Reviews

15 Reviews of Mercedes-Benz of Columbia - Service Center

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April 19, 2024

Went in for a regular service on my existing Mercedes and left with a brand new C43 AMG. Zac Nichols was super patient and showed me every car I wanted to see. Will definitely be back again. More

by Tonya
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Facio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zac Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gus Aslanidis
December 04, 2023

Top notch service! I was traveling when my Mercedes experienced some trouble. They quickly got me into their service department, they remedied the situation, and couldn More

by Patty Hunemuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Reddick
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2023

Truly first-class experience all around. Kyle is a real fount of service knowledge and best of all is able to communicate that knowledge clearly and concisely! More

by RyanE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danh Do
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2023

This dealership always treats me like family. If there are ever any issues, they are willing to listen and quick to address the concern. In addition to being loyal to the brand due to excellent More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danh Do
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mallory Triebsch
September 09, 2022

I brought my wife's car in for some service work last week. So I wanted to walk around the show room and out on the lot. I couldn't help but notice a smell coming off some of the employees. All I can say More

by Greg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rusty Drewing
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2022

I worked with Casey Wilson but was also welcomed by another gentleman and assisted by Casey's colleague. They had "squeezed" me in because I had an urgent issue and needed my vehicle (an RV) for an up More

by margaretjeanmcbride
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Wilson - 5 stars!
June 13, 2022

Issue with my Navion motorhome going into countdown while on vacation for DEF light warning. Made contact and was able to return home and deliver to service department so they could squeeze it in, because fi More

by copqn2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Reddick
November 08, 2020

Just stop and got a car wash! Thanks to the great service department. Always friendly and pleasant to be around! Great employees. Thanks again for getting me in and out quick! Dyann More

by Odyann
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danh Do
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Mercedes-Benz of Columbia responded

Hi Dyann... thank you for taking a few mintues to share your experience. We wish you many happy miles. Stop by anytime for a car wash!

July 14, 2020

Drove from STL to pick up our new GLB! From start to finish it was a quick an easy process. Zac Nichols was knowledgeable and prompt throughout. More

by kwjohnson5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zac Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2020

Zach was very knowledgeable and helpful when it came to our questions. The minute we walked in, he knew right away what we were looking for. Based on taste and style, he recommended the car and we fell in More

by Ed
Recommend Dealer
Yes
Employees Worked With
Zac Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
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