Mercedes-Benz of Jackson

Always makes sure I'm happy My latest visit to the dealership was interesting. If it wasn't for Patrick Bolden I probably would have left being a little annoyed but Patrick made My latest visit to the dealership was interesting. If it wasn't for Patrick Bolden I probably would have left being a little annoyed but Patrick made sure I was happy with everything. I brought my car in for the service B. He helped me understand exactly what I'd be paying for with my service. He was very detailed. We decided on which services I would get for the day and within an hour or so, my car was returned back to me. When I got ready to drive off, the car was making a noise after pressing the breaks and Patrick ran back out to stop me and said, "Ms. Smith, please let me get this back to the technician right away before you leave." I didn't know what was going on at first and all I could think was something is about to cost me more money and more time. Within minutes, Patrick was back to fill me in on the issue. The technician was having issues with a certain piece of equipment but they had it fixed in less than 30 minutes and I was off again. Before I left, Patrick asked to ride with me on a test drive to ensure it was working properly again. He even offered for me to bring my car back in for a free wash for my inconvenience. THAT'S SERVICE. He was patient and kind and I appreciate the extra mile to make sure I was safe. Please thank Patrick for providing the best customer service I've received to date! More

Joanna Cory Jobe was very professional and knowledgeable about his job. My vehicle was ready when promised and the service team went above and beyond to make Cory Jobe was very professional and knowledgeable about his job. My vehicle was ready when promised and the service team went above and beyond to make sure my needs were met. I was in a rush and Cory Jobe made sure my loaner car was ready as well as my car when I arrived back. Awesome service department!!! More

outstanding employee Raymond Smith -- I would highly recommend him to any of my friends he went above and beyond including home delivery tell him thank you!!! -- I would highly recommend him to any of my friends he went above and beyond including home delivery tell him thank you!!! More

The perfect dealership Ahmad Duais was instrumental in making my experience the best i have ever had. I will highly recommend him and the team at Mercedes Of Jackson for th Ahmad Duais was instrumental in making my experience the best i have ever had. I will highly recommend him and the team at Mercedes Of Jackson for their amazing service and timely response to all my questions and concerns. More

Benz Experience The service was excellent! The environment neat and clean, and the Associates courteous. I especially enjoyed the professionalism and humor of my Serv The service was excellent! The environment neat and clean, and the Associates courteous. I especially enjoyed the professionalism and humor of my Service Advisor, Kent Kronvall. More

Easy, friendly, straightforward Jim Rasberry was my salesperson and he was very nice, helpful, and was not pushy in any way. I appreciate his willingness to work with me. Jim Rasberry was my salesperson and he was very nice, helpful, and was not pushy in any way. I appreciate his willingness to work with me. More

Satisfied Customer I'm pleased with the whole service experience. This is from the service representative to the completion of the job. The work was done to my satisfact I'm pleased with the whole service experience. This is from the service representative to the completion of the job. The work was done to my satisfaction and I will return in the future for excellent service. More

Excellent service and experience! Brian handled our service appointment and does an outstanding job! All paperwork was ready to go when we arrived and the service was completed ahead Brian handled our service appointment and does an outstanding job! All paperwork was ready to go when we arrived and the service was completed ahead of time. Just an overall great experience when you must have your car serviced. More

Excellent The facility is very accommodating - comfortable wait room, clean restrooms, healthy snacks. The staff is very friendly and genuinely interested in yo The facility is very accommodating - comfortable wait room, clean restrooms, healthy snacks. The staff is very friendly and genuinely interested in your well-being. I thought the length of the wait period was reasonable. More

Service Call SORRvY that I kept missing calls in reference to my most service visit. My service at MB was excellent as always in every way. Coby Jobe's attention SORRvY that I kept missing calls in reference to my most service visit. My service at MB was excellent as always in every way. Coby Jobe's attention to my service needs was excellent, He answered questions with such detailed answers beyond expectations. The friendliness of staff was evident throughout the building. Keep this up and I'll keep coming back😀 More