Mercedes-Benz of Jackson

Expectations were met Your salesperson, Pam Martin, was recommended to my wife and me by a friend. We contacted Pam, not knowing whether or not we were going to make a car Your salesperson, Pam Martin, was recommended to my wife and me by a friend. We contacted Pam, not knowing whether or not we were going to make a car purchase, and she was able to help us find just the right car. She answered all of our questions and provided choices without applying any pressure. We felt like we made a new friend in the process of buying the car. By the way, the car is a dream to drive. More

Prompt and courteous and convenient. Customer Service is always very good. Courteous drop off and pick up are appreciated. Text message and follow up phone call updates are also appreciat Customer Service is always very good. Courteous drop off and pick up are appreciated. Text message and follow up phone call updates are also appreciated. More

New vehicle purchase Salesman was patient, courteous, and friendly. Stayed late to accommodate us. Helped us to find the right vehicle color, options, and package we wer Salesman was patient, courteous, and friendly. Stayed late to accommodate us. Helped us to find the right vehicle color, options, and package we were looking for. More

40,000 mile service Happy overall with the service I received. Been a customer for 12 years and will continue to purchase vehicles from this dealership as well as use hem Happy overall with the service I received. Been a customer for 12 years and will continue to purchase vehicles from this dealership as well as use hem for service. More

10,000 mile service My customer service rep Tony was extremely courteous and the service was prompt and on schedule. No complaints at all!!! Thanks! I do wonder why the My customer service rep Tony was extremely courteous and the service was prompt and on schedule. No complaints at all!!! Thanks! I do wonder why the service was not recorded in the maintenance log? I didn't check until I returned home. More

Excellent Service My experience was superb! As always, Tony Bonner took care of me in a most fast and efficient way. My car was serviced and returned to me clean. Th My experience was superb! As always, Tony Bonner took care of me in a most fast and efficient way. My car was serviced and returned to me clean. The service charge was very reasonable. More

GREAT CUSTOMER SERVICE AT JACKSON MERCEDES BENZ MY CUSTOMER SERVICE REP WAS PAMELA, AND SHE HANDLED MY WORK REQUESTS EXCELLENTLY. SHE WAS WONDERFUL TO TALK TO AND EASY TO DEAL WITH, MADE MY DAY AND MY CUSTOMER SERVICE REP WAS PAMELA, AND SHE HANDLED MY WORK REQUESTS EXCELLENTLY. SHE WAS WONDERFUL TO TALK TO AND EASY TO DEAL WITH, MADE MY DAY AND I HOPE TO HAVE HER HELP ON MY NEXT VISIT. THE MECHANIC, JOE, HE WAS GREAT, SPOKE WITH ME ABOUT THE THINGS HE FOUND THAT NEEDED ATTENTION AND MADE ME FEEL AT EASE WITH HIS ABILITY TO TAKE CARE OF MY VEHICLE... More

Superb service My experience with the service has been like no other. I was accommodated with a ride to the airport when as my vehicle required servicing while trave My experience with the service has been like no other. I was accommodated with a ride to the airport when as my vehicle required servicing while traveling. While away, communication skills were exceeded. My husband and I were quickly informed of what was required to rectify the problem. When I returned home, I was greeted with courtesy and care. More

Service Repair Experience The visit was a drive-in service call as the fuel filler flap failed to open. I traveled 130 miles on a half a tank of gas for a medical appointment a The visit was a drive-in service call as the fuel filler flap failed to open. I traveled 130 miles on a half a tank of gas for a medical appointment arriving at the dealership within an hour and a half of my scheduled medical appointment. Michael listened to the problem and offered help with options. I waited in the customer lounge and was advised no alternate transportation was available at that time. I was further advised a part was needed. Shortly, I was advised the part was under warranty and was in stock. A service rep appeared with a work ordered. I signed the order and was on my way with time to spare for my appointment thankful for the courteous, helpful, professional service and for the economy fuel usage of the vehicle I drove. More

Very good thanks! This was our first visit to your dealership we were very impressed wi Mike and the service team. Very good thanks! We would recommend you . This was our first visit to your dealership we were very impressed wi Mike and the service team. Very good thanks! We would recommend you . More