Mercedes-Benz of Jackson

Porsche Service Dept is so hard to get in touch with Every time I have to get my Porsche serviced, it is SO difficult to get in touch with a scheduler. The operator will patch me back, and it will just r Every time I have to get my Porsche serviced, it is SO difficult to get in touch with a scheduler. The operator will patch me back, and it will just ring and ring. I could call 3 different times in one day, and it just rings. I tried going online to schedule an appt, and it said the service was currently unavailable. I ended up resorting to the "Chat" option and through that was able to get someone to leave a message with the dealership. Kind of absurd. More

new car purchase my sales person was very helpful and attentive. She was knowledgeable about the car we were interested in purchasing. She continually demonstrated con my sales person was very helpful and attentive. She was knowledgeable about the car we were interested in purchasing. She continually demonstrated concern for our satisfaction in the process. More

Minor warranty work Service was great. Loaner car was ready as soon as I got there, Randy was incredibly courteous and helpful in that effort. Mike was quick to get me Service was great. Loaner car was ready as soon as I got there, Randy was incredibly courteous and helpful in that effort. Mike was quick to get me checked in and keep me updated on all service. They also washed and cleaned up my vehicle for pick up. Great service over all! -Nick More

Stellar Dealership I drove from New Orleans to Jackson, roughly 3 hours. It was well worth the drive! The customer service and the amenities are outstanding. I was greet I drove from New Orleans to Jackson, roughly 3 hours. It was well worth the drive! The customer service and the amenities are outstanding. I was greeted by Kate Houston like an old friend! So warmly and so genuine! Everyone I encountered was very cordial and pleasant . It is evident that this dealership values its customers.and their prices are the best! This is not my first Mercedes Benz purchase, but it is my first time purchasing from Mercedes Benz of Jackson. I am impressed! Ingrid Hearns-Alexander More

They had what we wanted. Everyone that we spoke with was very helpful and friendly. And our purchase was made in a timely fashion; and without pressure. We received what we c Everyone that we spoke with was very helpful and friendly. And our purchase was made in a timely fashion; and without pressure. We received what we came for and left the dealership satisfied. More

Service visit Had routine service with some warranty issues, done same day as promised with a loaner. I did not do this in person, but my employee who did take it Had routine service with some warranty issues, done same day as promised with a loaner. I did not do this in person, but my employee who did take it to the dealership indicates that it was done well and as timely as can be expected. More

Traveling and stuck in Jackson Towing with an ML creates a huge amount of stress to the rear tires. We had one tire completely fail and the second just as we made it to the dealersh Towing with an ML creates a huge amount of stress to the rear tires. We had one tire completely fail and the second just as we made it to the dealership. The tires required a special order, and everyone did what they could to get us back on the road as soon as possible. More

Extraordinary Service Fuel problems led us to this dealership on a Saturday of Labor Day weekend when we were broken down and needed assistance. Once we found a wrecker se Fuel problems led us to this dealership on a Saturday of Labor Day weekend when we were broken down and needed assistance. Once we found a wrecker service that could get us to this dealer, Michael worked late waiting on us to arrive on the wrecker to make certain all was taken care of. He arranged a loaner vehicle as well. Later in the week Brittany took charge of the repairs and service needed and kept us informed, in our neighboring state, of the progress being made. Sprinter Tech Steve took time to explain details that I needed to know about our vehicle which was most helpful. The staff and service teams could not have been more helpful and took time to answer many questions and to make sure we were satisfied. Congrats to your dealership for having a winning team who obviously go out of their way to provide first class customer service!!! More

Service A for clk 350 Very polite and courteous. Tony and Randy (loaner car rental) took really good care of me! They were great! Great job of making sure I was satisfied Very polite and courteous. Tony and Randy (loaner car rental) took really good care of me! They were great! Great job of making sure I was satisfied. More

10000 mile service I took my car in for 10000 mile service. Everyone was very friendly. The service was great. I have no complaints. i will be back I took my car in for 10000 mile service. Everyone was very friendly. The service was great. I have no complaints. i will be back More