Mercedes-Benz of Jackson

Great customer service. Was waited on as soon as I arrived and was give a car to drive while mine was being serviced. The entire process was easy. arrived and was give a car to drive while mine was being serviced. The entire process was easy. More

Pamela made it so easy! She was cheerful, knowledgeable, friendly, efficient and a delight to work with. She even reset the dash clock for us! This lady is a HUGE asset to Higginbotham. friendly, efficient and a delight to work with. She even reset the dash clock for us! This lady is a HUGE asset to Higginbotham. More

I was only in town for the day. The service adviser was aware of my challenges and had everything set up for me, including bringing in the specialist to take care of a scratched wheel. They had a loaner ca aware of my challenges and had everything set up for me, including bringing in the specialist to take care of a scratched wheel. They had a loaner car ready for me so I could take care of business matters. Lastly, the car was ready EXACTLY when they said it would be which allowed me to satisfy all of my commitments for the day. More

Parts prices appear to be full retail-- need to be more reasonable on parts pricing. Service rep is always very helpful and interested. Customer waiting area is pleasant and very customer friendly, offeri reasonable on parts pricing. Service rep is always very helpful and interested. Customer waiting area is pleasant and very customer friendly, offering an assortment of amenities. I have confidence that they do the job right. More

I scheduled an oil change with the a gentleman named Thomas, who was very friendly and knowledgeable. He also went as far as letting me know about some other things going on with my vehicle. I already k Thomas, who was very friendly and knowledgeable. He also went as far as letting me know about some other things going on with my vehicle. I already knew about them, but I appreciate him checking into them further so that he would be familiar at a later date. More

The waiting time was very short. I only came to the The waiting time was very short. I only came to the Mercedes Benz dealership to have a bulb put in my vehicle because on my way to work, I received a The waiting time was very short. I only came to the Mercedes Benz dealership to have a bulb put in my vehicle because on my way to work, I received an error message that said "parking lamp front right". More

I was satisfied with the service. The price that I was quoted wasn't much different from other dealerships that claim to do the same quality of work without a warranty quoted wasn't much different from other dealerships that claim to do the same quality of work without a warranty More

Tony Bonner is a top class Service Advisor and works extremely hard to satisfy his customers. He takes the time necessary to fully answer or explain any questions/issues you may have. extremely hard to satisfy his customers. He takes the time necessary to fully answer or explain any questions/issues you may have. More

I have given this rating because it was earned by the service department. I brought my car for service on the brakes and they were repaired. The service department also discovered another problem with service department. I brought my car for service on the brakes and they were repaired. The service department also discovered another problem with the car and it was repaired, also. Thank you very much! More

Very dependable service!!! Had loaner car and was ready to go within 10 min!!!!! The way I like Smooth! Service men were overly nice/polite.?? to go within 10 min!!!!! The way I like Smooth! Service men were overly nice/polite.?? More