Mercedes-Benz of Long Beach

Flat tire blues, Dealership Customer Service to the rescue My Husband had taken the GLC 300 to work up in the Valley and during that trip, he ran over a nail or screw and the pressure warning system advised th My Husband had taken the GLC 300 to work up in the Valley and during that trip, he ran over a nail or screw and the pressure warning system advised that the right rear tire was at 17 PSI so he filled it to get back home. The next day on a Saturday I started up the car to find it down to 1% and immediately called Chris my Customer Service Rep and Mercedes of LB , Chris advises me to bring in the car for the safety aspect of the issue, he couldn’t guarantee me that it would be ready by the end of the day due to the large # of other appointments already ahead of me for the day. Within 3 hours Chris was able to have the tire replaced , put on a matching left rear , service the car for a recall issue and got me back the car in less than 4 hours! Chris was also able to get me a few breaks on the fees and labor and I left the dealership with a sense of security and good will knowing my car was back up to peak performance once again!! Thank you Mercedes of LB for all you do for your clients and customers each and every day!! More

Scheduled maintenance bisit It was a surprise to have my car not start. A notice that there was a failure to schedule a checkup. Cat wouldn’t start. Has to jump car and drive it It was a surprise to have my car not start. A notice that there was a failure to schedule a checkup. Cat wouldn’t start. Has to jump car and drive it to location after hours More

Worth going the extra mile for It was easy to get an appointment and a loaner. All the work was carefully explained by Christian and no unneeded items were pushed on me. It was easy to get an appointment and a loaner. All the work was carefully explained by Christian and no unneeded items were pushed on me. More

Excellent service Excellent service. I would definitely recommend mercedes Benz of Long Beach to all my family and friends. Thank you for all your help. Sincerely Law Excellent service. I would definitely recommend mercedes Benz of Long Beach to all my family and friends. Thank you for all your help. Sincerely Lawanda More

Great customer service Every time I bring my car to the dealership, the staff greet me as though I’m the most important customer they have. Thank you so much, I know I can g Every time I bring my car to the dealership, the staff greet me as though I’m the most important customer they have. Thank you so much, I know I can go elsewhere, but the staff here and the workmanship is what keeps me coming back. More

Best Mercedes Dealership The service was outstanding and everyone is so friendly and helpful. John helped me to get my first Mercedes and made the experience a great one. He w The service was outstanding and everyone is so friendly and helpful. John helped me to get my first Mercedes and made the experience a great one. He was so patient and very informative. April in the finance department made it very easy and was extremely helpful. She was a pleasure to work with as well. I highly recommned this dealership and dont plan to go anywhere else once its time for our next car. More

Best dealership I’ve been to This isn’t the closest dealership to me but I’ve been coming here for 9 years and they treat everyone with respect and they’re friendly and honest. This isn’t the closest dealership to me but I’ve been coming here for 9 years and they treat everyone with respect and they’re friendly and honest. More

Excellent Dylan made my purchase easy and fast. He responded to my messages fast and kept in touch. Will definitely recommend Mercedes of Long Beach to my frien Dylan made my purchase easy and fast. He responded to my messages fast and kept in touch. Will definitely recommend Mercedes of Long Beach to my friends More

my experience has been with the service advisory Rebecca Rebecca Lee is very professional, very helpful, and focused on getting a great service to you. The service is fast. Their suggestions are right on p Rebecca Lee is very professional, very helpful, and focused on getting a great service to you. The service is fast. Their suggestions are right on point and mindful. More

Outstanding 👍 Excellent service provided by Raymond, and all other staff members . All personnel are courteous and friendly. Facility is customer friendly and well Excellent service provided by Raymond, and all other staff members . All personnel are courteous and friendly. Facility is customer friendly and well maintained. Would recommend Long Beach MB to all my friends👍 More