Mercedes-Benz of Long Beach

First time Mercedes owner We just purchased a GLC 300 and our experience was second to none. My wife and I were purchasing our first new car since 2006 so we wanted to make sur We just purchased a GLC 300 and our experience was second to none. My wife and I were purchasing our first new car since 2006 so we wanted to make sure we picked out a car my wife loved. We went to many dealerships over a few day period to drive every mid size SUV on the market. I can tell you without a doubt the best dealership experience and salesman we dealt with was at LB Mercedes. The salesman went as far as telling us to pull into the Dodge dealership next door and park next to a Jeep Grand Cherokee Altitude to compare them since my wife was stuck between the two choices. We did not do it but it was nice that the salesman was not just trying to sell us a car he wanted us to get but the best car for us and best car for the price point. We made several trips to the dealer and changed what exterior and interior combo my wife wanted three times and our salesman gave us the best car selection for each request over a three day period until we finally signed the papers. The finance person was great to deal with as well. I don’t think my wife and I will ever shop for a car anywhere else in the future. More

GOOD CUSTOMER SERVICE PROFESSIONAL, FOLLOW UP CALLS, EXTRA MILE TO HELP VERY. MY ONLY COMPLAIN IS THAT I DID NOT RECEIVE MY CAR POOL STICKERS SAME DAY AS THEY DID AT TH PROFESSIONAL, FOLLOW UP CALLS, EXTRA MILE TO HELP VERY. MY ONLY COMPLAIN IS THAT I DID NOT RECEIVE MY CAR POOL STICKERS SAME DAY AS THEY DID AT THE ARCADIA MERCEDES BENZ WITH MY PREVIOUS LEASE IN 2015 More

Debbie took care of business! Great Job! She had vehicle sooner than expected due to the urgency, she took care of our driver, the person dropping off and picking up vehicle. She had vehicle sooner than expected due to the urgency, she took care of our driver, the person dropping off and picking up vehicle. More

I drove down from Silicon Valley because Joel said he could. What do I mean by that? I was only 14 months into a lease and the dealerships in Silicon Valley said I was wasting my tim because Joel said he could. What do I mean by that? I was only 14 months into a lease and the dealerships in Silicon Valley said I was wasting my time by considering the new model. I called Joel and he said let me run some numbers. Joe took extra effort to make sure that he could work this deal and he did! He truly treated me like I was the only customer that mercedes-Benz of Long Beach had. I will send more customers from the Bay Area for sure! More

Purchase Vehicle Steve took the time to LISTEN to us and understand what we were looking for. He was never pushy to make a sale and genuinely interested in what we wan Steve took the time to LISTEN to us and understand what we were looking for. He was never pushy to make a sale and genuinely interested in what we wanted. I highly recommend him. Also, Erin in the Financing department was awesome! She wasn't pushy and got us out in about 2 hours. The customer service was exceptional!!! More

not a bad few hours I brought my car in for the appointment I scheduled from an email I recieved. I didn't need to come in at all come to fined out, but they checked a n I brought my car in for the appointment I scheduled from an email I recieved. I didn't need to come in at all come to fined out, but they checked a noise I heard and did not find anything. Better safe than sorry, right? Rebecca is a doll. More

service i get the most excellent service from Rebecca Lee she's fast and always friendly. always on top of everything and goes out of her way to get things do i get the most excellent service from Rebecca Lee she's fast and always friendly. always on top of everything and goes out of her way to get things done. More

Wonderful experience! I started my association online with MBLB and was contacted by Mr. Issa. We communicated through the week and agreed to meet on Saturday. After a thor I started my association online with MBLB and was contacted by Mr. Issa. We communicated through the week and agreed to meet on Saturday. After a thorough discussion about the specifics about the car I wanted we looked at the exact car I expected. I was hooked. The process was quick and efficient. Mr. Issa made certain that I was given a thorough tutorial by Ms. Lupon. I have never had a better car buying experience. More

Very relaxed atmosphere I had a recall done for my car and Rebecca helped me and made sure i was taken care of and made sure i had a loaner until my car was done, will come b I had a recall done for my car and Rebecca helped me and made sure i was taken care of and made sure i had a loaner until my car was done, will come back for future services More

Service Christian was helpful and friendly! He made sure I understood all that was going on with my vehicle and smiled the whole time! FIVE STAR SERVICE!! Christian was helpful and friendly! He made sure I understood all that was going on with my vehicle and smiled the whole time! FIVE STAR SERVICE!! More