Mercedes-Benz of Long Beach - Service Center

GREAT CUSTOMER SERVICE Arrived at 7:00 a.m. and was greeted by Christian Magana, same man who helped me last year. Christian promised I would be out of there in two hours a Arrived at 7:00 a.m. and was greeted by Christian Magana, same man who helped me last year. Christian promised I would be out of there in two hours and he kept his word. I had some coffee, watched TV, took a stroll around the dealership. Passed on the opportunity of buying an absolutely luxurious AMG for only $193,000 and decided instead to have "old Betsy" tuned up. A good decision. See you next year. P.S. If I do win the lottery that AMG is coming home with me. More

thanks I was told it would take a couple of hours. I walked around and enjoyed the day. The service rep did say he would message me when the job was comple I was told it would take a couple of hours. I walked around and enjoyed the day. The service rep did say he would message me when the job was complete. More

Unlike a couple of other Mercedes dealers I have frequented in the past few years, the service department of Mercedes Benz of Long Beach is always ready to jump in, take the car with a day’s notice, frequented in the past few years, the service department of Mercedes Benz of Long Beach is always ready to jump in, take the car with a day’s notice, provide a loaner and get the job done quickly and properly. We’ll done! More

Service oriented I had a minor issue with my car so called the service dept and left a voicemail. My callback came the same afternoon and got immediate appointment fo I had a minor issue with my car so called the service dept and left a voicemail. My callback came the same afternoon and got immediate appointment for following day. Anthony was efficient and friendly to set everything up and let me know how the problem would be dealt with. My car was back to me next day, problem solved! Thanks Anthony for your assistance. More

Great customer service. Christian Magana is a great service advisor. He is very attentive and very courteous. An asset to Long Beach Mercedes Benz. Long Beach is a bit of Christian Magana is a great service advisor. He is very attentive and very courteous. An asset to Long Beach Mercedes Benz. Long Beach is a bit of a distance from home but the direct access to the freeway help a lot and the customer service keeps me returning. More

Great Service Advisor! Raymond Yambao has been my service advisor for many years and he is always professional and attentive to my service needs. He keeps me updated on the Raymond Yambao has been my service advisor for many years and he is always professional and attentive to my service needs. He keeps me updated on the process of the repairs when I bring in my vehicle for service. More

Could not have bee nicer! This was my first time at the dealership. Nick Ortiz was my service advisor, he listened to and addressed all my concerns. Very pleasant experience! This was my first time at the dealership. Nick Ortiz was my service advisor, he listened to and addressed all my concerns. Very pleasant experience! More

Dependable Bought my E350 new from Long Beach Mercedes 6 years ago. Annual service has been a wonderful experience, even if I only come once a year. Bought my E350 new from Long Beach Mercedes 6 years ago. Annual service has been a wonderful experience, even if I only come once a year. More

Excellent service As always my experience was great!!! Christian is a wonderful service advisor. Always in tune with what my vehicle needs. My car is always back to me As always my experience was great!!! Christian is a wonderful service advisor. Always in tune with what my vehicle needs. My car is always back to me when promised. More

Service Great overall experience - excellent customer service; attention to details and concerns. Nick Ortiz was my Service Consultant - great working with h Great overall experience - excellent customer service; attention to details and concerns. Nick Ortiz was my Service Consultant - great working with him, it is always a pleasure More