Mercedes-Benz of Long Beach - Service Center

Pleasantly Surprised! Out of warranty costs never makes one happy. However, thanks to Christian Magana, my service rep, the experience was less painful due to his knowledg Out of warranty costs never makes one happy. However, thanks to Christian Magana, my service rep, the experience was less painful due to his knowledge, articulation of the problem and what needed to be done explained in plain English and not 'shop talk'. Christian didn't just talk at me, but rather, he engaged me in conversation; answered all my questions; and guided me thru next steps and pick up. He is very customer service oriented, which is refreshing. And, he even applied a discount to make the price a little better. That was a real unexpected gift to me! More

The Best! Christian made my first service experience with Mercedes Benz Long Beach a very wonderful experience . Everything went as promised . Got called and te Christian made my first service experience with Mercedes Benz Long Beach a very wonderful experience . Everything went as promised . Got called and texted that my car was ready as promised. Everything was done ? and I got my car with a free car wash. Definitely would recommend the Long Beach service department. More

Best Service Nick is the best! Always great & friendly service! MB Long Beach is the best! We enjoy going there because we know we'll get treated as VIPs. Nick is the best! Always great & friendly service! MB Long Beach is the best! We enjoy going there because we know we'll get treated as VIPs. More

Service D Christine is very conscientious, professional and knowledgeable. He had a friendly personality and took time to explain the service process to the cl Christine is very conscientious, professional and knowledgeable. He had a friendly personality and took time to explain the service process to the client. The service time was timely and efficient. Josh in the parts department ordered a tow cover for my bumper. He too had excellent customer service skills. The facility is always clean and great refreshments, You are the best!!!! Thank you More

Service C Nick is very conscientious and professional! The service time was accomplished as promised. Nick also assisted with a referral for needed body work. Nick is very conscientious and professional! The service time was accomplished as promised. Nick also assisted with a referral for needed body work. Very satisfied customer! More

20000 mile checkup Everyone is great work was done quickly Vehicle was clean and it’s an RV Open till 7 pm made it convenient to pick up Everyone is great work was done quickly Vehicle was clean and it’s an RV Open till 7 pm made it convenient to pick up More

Excellent service Execellent cosrumer service, professional, friendly and knowledgeable. I recieved my car on a timely manner and clean. I Also like the excelelnt Execellent cosrumer service, professional, friendly and knowledgeable. I recieved my car on a timely manner and clean. I Also like the excelelnt loaner convinient accommodations More

Easy Process for Service Service Adviser Debbie always takes care of my Metris Van Service in a friendly and professional manner and is very helpful with getting it serviced i Service Adviser Debbie always takes care of my Metris Van Service in a friendly and professional manner and is very helpful with getting it serviced in a reasonable time More

Smooth transaction Thank you to the specialist Rebecca Lee for her knowledge and quick service. I arrived and was quickly assisted. best service so far. I had worked Thank you to the specialist Rebecca Lee for her knowledge and quick service. I arrived and was quickly assisted. best service so far. I had worked with someone else before but def would return and recommend. More

Excellent Service Nick handled our service appointment with professionalism and showed a depth of knowledge. He went above and beyond to meet our needs and was always a Nick handled our service appointment with professionalism and showed a depth of knowledge. He went above and beyond to meet our needs and was always available for questions to which he provided understandable answers to. We were very confident leaving our car under his direction. Thank you Nick! More