Mercedes-Benz of Long Beach - Service Center

Excellent customer service! My service rep was one of the best reps I've had the pleasure of working with in 40 years. He was knowledgeable of the service I needed, explained pr My service rep was one of the best reps I've had the pleasure of working with in 40 years. He was knowledgeable of the service I needed, explained projected costs and worked with me to not overspend on service I did not need. My car is running great and completely up to date on all routine service requirements. Thanks Christian! I am looking forward to working with him again next week with my other car. More

Excellent customer service I have left my Rv for service twice and my most resent service was this month. My service representative has been Debbie Auman who I found is knowledg I have left my Rv for service twice and my most resent service was this month. My service representative has been Debbie Auman who I found is knowledgeable about the vehicles she service and committed to providing excellent customer service. More

An excellent experience! I hope you realize what a great employee you have in Nick Ortiz! He went above and beyond in helping me!! I want to give him a 10 star rating not 5! H I hope you realize what a great employee you have in Nick Ortiz! He went above and beyond in helping me!! I want to give him a 10 star rating not 5! He really explained everything in plain English to me. He’s a very nice person!! He truly made my experience at your dealership very special!! Also the person in parts that changed the battery in my key fob was very nice! And a couple of other people that helped us were very nice! I intend to go back to your dealership in the future! Fabulous employees!!! More

OUTSTANDING CUSTOMER SERVICE Nick Ortiz is awesome, not only is he professional, conscientious and kind, he makes sure he explains thoroughly what will be happening to your car an Nick Ortiz is awesome, not only is he professional, conscientious and kind, he makes sure he explains thoroughly what will be happening to your car and how often he will communicate with you while the car is there. More

Service Advisors Christian is the best service advisor that I have ever dealt with at ANY Mercedes Benz dealer. He always ensures that I am well taken care of. Christian is the best service advisor that I have ever dealt with at ANY Mercedes Benz dealer. He always ensures that I am well taken care of. More

Friendly and courteous. Harry Reid was very friendly, knowledgeable and extremely informative about the various system questions I had about my car. Thank you for all your as Harry Reid was very friendly, knowledgeable and extremely informative about the various system questions I had about my car. Thank you for all your assistance! More

Awesome! Nick was great to work with. I really appreciated his honesty and help with my SUV. I will most definantely book another appointment with Nick. Nick was great to work with. I really appreciated his honesty and help with my SUV. I will most definantely book another appointment with Nick. More

Amazing customer service !! Great experience visit the dealership yesterday. Thank you for making my service experience the best!!! I was in and out in record time. I would recom Great experience visit the dealership yesterday. Thank you for making my service experience the best!!! I was in and out in record time. I would recommend Christian Magana. More

As Usual Excellent Service from a Great Staff I have been driving Mercedes Benz vehicles for over 30 years. They have always been purchased and serviced here in Long Beach from the time the Merce I have been driving Mercedes Benz vehicles for over 30 years. They have always been purchased and serviced here in Long Beach from the time the Mercedes dealership was Palmer Motors on Atlantic until the present day. My current service technician, Nick Ortiz, is outstanding, as have the ones been in my past. He is always so polite and helpful. He schedules my appointments into the future, so I never miss a servicing. He explains things thoroughly without "talking down" to me. He seems genuinely interested in making sure that my car is in top mechanical condition at all times. He informs me of pricing before work is done, keeps me informed during the process, and arranges for transportation when I need it. Taking the car in for routine maintenance is never a pain. It is always a pleasant experience because the people at my Mercedes dealership are all friendly and helpful. The work is completed correctly the first time. I have never had to go back to have something corrected. The car is also returned to me cleaner than when I brought it in. I will always be a Mercedes driver and will always have it serviced at Mercedes-Benz of Long Beach. I am a happy, loyal Mercedes owner. More

Raymond is the Best Service Advisor !! Raymond has been consistent with advice and service for the last 8 plus years.. Always being proactive with a call or a text regarding my upcoming sc Raymond has been consistent with advice and service for the last 8 plus years.. Always being proactive with a call or a text regarding my upcoming scheduled maintenance and a follow up call re. The service performed . Raymond has consistently delivered the Mercedes Quality !! More