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Mercedes-Benz of Tyler - Service Center

Tyler, TX

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6 Reviews

6 Reviews of Mercedes-Benz of Tyler - Service Center

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May 15, 2024

Everyone was great. Jim in service was informative and friendly. I already praised Matt and Katie. Roland from service was super nice. More

by twilson50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katie, Matt, Jim , Roland. All great
September 19, 2020

Worst Service Experience I have ever had from a Mercedes dealership.. I bought my car in May 2020. I was told I had a defective battery. Car was there for over a week?? More

by dfrazier1124
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Danielle
January 28, 2019

Car Issues ALL the TIME I bought a certified pre-owned Mercedes GL and it has been in the shop for multiple issues. (Major issues such as having the catalytic converter repla More

by nothappywithmercedes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Hampton, Scott Reed
October 01, 2018

Poor quality of material and customer service experienced negative customer service and a service dept who would not address the defective marterial issues on my car. I was told that the defective More

by AOH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt
January 29, 2018

Deceptive, Money grabbing business practices! This dealership on the face of thing seems to project a professional, honest and customer centric air of integrity, BUT! behind the scenes the truth i More

by smp_123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Walter Geisler & Matt Hampton
Feb 01, 2018 -

Mercedes-Benz of Tyler responded

Mr. Patel: Thank you for bringing your concerns to our attention. As you indicated in your comments, our dealership associates work very hard to remain "friendly, honest and well intentioned". Unfortunately, we occasionally fail to meet the expectations of every customer. It is apparent that this is one of those times. We sincerely apologize for the errors we made, and we remain committed to taking all reasonable measures to resolve your concerns. My direct line is 903-266-2020. Sincerely, Matt Hampton

January 29, 2016

New car purchase I have had a great experience every time I have been in the dealership. I came in this time for a recall and ended up trading for GCL 300. More

by Kristi123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael McLaughlin