Mercedes-Benz of the Woodlands

Made an appointment on the day and diagnosed the problem. The part was ordered and installed the next day without an appointment. The problem was fixed in no time on a schedule that suited me. Great service. The part was ordered and installed the next day without an appointment. The problem was fixed in no time on a schedule that suited me. Great service. Thanks Gaston Reyes!! More

Honest dealership. I purchased this vehicle from MBOTW as a certified pre-owned in the beginning of February 2023. I have put on about 4500 miles and got a email from M I purchased this vehicle from MBOTW as a certified pre-owned in the beginning of February 2023. I have put on about 4500 miles and got a email from MB corporate saying it was time to get my GLC serviced. As I was dropping off my vehicle and getting it logged in the tech told me that I still had 5300 miles before needing service. I showed him the email and he figured that it may have been triggered by the original owners purchase date. I did point out that I had picked up a screw in one of the tires and that I had purchased the tire warranty. He verified that and my tire was replaced, vehicle was washed and returned to me in a timely manner. More

I had an awesome customer service experience at Mercedes-Benz of the Woodlands! I will recommend this place to family and friends. Mercedes-Benz of the Woodlands! I will recommend this place to family and friends. More

Woodlands Mercedes Dealership is always a welcome experience. Fred Galluici is on top of everything making sure you are happy. The sales department, service department and showroom is always a grea experience. Fred Galluici is on top of everything making sure you are happy. The sales department, service department and showroom is always a great experience. Friendly and welcoming. My sales associate Katherine even after the sale has always been eager to help if I needed anything in regards to my Mercedes. I would highly recommend this dealership. More

Very competent and welcoming staff. Great amenities in the waiting area. On top of that they wash your car. Great amenities in the waiting area. On top of that they wash your car. More

Luis Osawa is so kind and helpful, he always has s great attitude, the level of service that he manages is a 10! attitude, the level of service that he manages is a 10! More

Another Excellent Service experience at MBoTW for my '18 GLS450 five year service. Service was prompt, ready when promised and the use of a newer, clean MB loaner. Thanks to Mike Lange and the Service Tec GLS450 five year service. Service was prompt, ready when promised and the use of a newer, clean MB loaner. Thanks to Mike Lange and the Service Techs. More

We experience customer service excellence with each encounter, whether it's sales or service. The operations flows consistently and efficiently, where teamwork is obvious as they have each other's back encounter, whether it's sales or service. The operations flows consistently and efficiently, where teamwork is obvious as they have each other's backs. This is a clear reflection of management's leadership by example as exemplified by Anthony Walding, Erich Beasley, Nic Botusan and others. Isaiah Martinez explained my options for the issues identified and reviewed the service plans and expiration dates of the relevant features. Very helpful in our decision process. We are always left feeling cared for, respected and each engagement is professional, informative and really fun. The high caliber of service and the authentic and easy sales exchanges keep this household loyal to the Mercedes Benz of the Woodlands! More

A pleasure going to this dealership. My salesman Michael and John in service are excellent. My salesman Michael and John in service are excellent. More

Professional, helpful, understanding. Made the experience pleasant and friendly. Great followup and informative . Buying event was seamless Made the experience pleasant and friendly. Great followup and informative . Buying event was seamless More