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Mercedes-Benz of the Woodlands

The Woodlands, TX

5.0
2,968 Reviews
Thank you for visiting Mercedes-Benz of The Woodlands, Texas' top rated authorized Mercedes-Benz dealer. Our all-new Mercedes showroom and service facility in The Woodlands area of Houston opened in April 2015 in the growing area North of Houston in Southeast Montgomery county. Our all new, full service Mercedes dealership is located convenient to I-45 between Conroe and Houston. We offer The Luxury of Convenience CONCIERGE PICKUP AND DELIVERY Luxury buyers expect luxury services, and we wouldn’t have it any other way. So our concierge service will save you a trip to the dealership by picking up your car when it's ready for service and promptly returning it when the job is complete. FREE LIFETIME CAR WASHES You keep your shoes shined, your suits pressed, your hair just so, and you want your car to look as put-together as you do. We want that too, which is why we’ll wash your car, for free, for as long as you own it. PRODUCT GENIUS BAR Modern luxury cars have technology everywhere you look, and we want you to experience our cars at their fullest expression. So we brought in some geniuses. People who know how to do everything from syncing phones and programming the navigation system to adjusting the mirrors or storing seat preferences. You name it, they’re here to show you how to do it. PRIVATE BUSINESS CENTER Luxury car owners know the value of their time, and at Mercedes-Benz of The Woodlands, we value your time. Our quiet, connected private business center will keep from having to brea
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16917 Interstate 45 South

The Woodlands, TX

77385

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Showing 2,968 reviews

April 14, 2023

The team was super helpful and allowed to tonfully purchase the vehicle online and just show up to pickup the car. More

by ss_luna
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Paula Alpha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fezan Uddin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2023 -

Mercedes-Benz of the Woodlands responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of the Woodlands! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

April 14, 2023

Mercedes Benz of the Woodlands is a family affair. Everyone is so kind, professional and courteous. I have had the pleasure of becoming a part of the BENZ family on four occasions. I would not go anyw More

by Tiffienurse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arturo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nic Botusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcos Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

April 13, 2023

Great experience with Mercedes Benz of the Woodlands as usual. My loaner car was ready and waiting for me when I arrived. My service advisor Liz is the best, very friendly and efficient. More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

Mercedes-Benz of the Woodlands responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of the Woodlands! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

April 13, 2023

Mike our service advisor and his team provided great 👍 customer service! Will return for future auto needs! More

by MMoves
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob, provided excellent assistance also
Apr 14, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

April 13, 2023

MBW did a great job helping me, john answered all my questions and i got my car the same day. great service More

by yanezjulissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Watkins
Apr 14, 2023 -

Mercedes-Benz of the Woodlands responded

Thanks for sharing your thoughts about your experience with John here at Mercedes-Benz of the Woodlands. We appreciate your business and hope to see you again soon! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

April 12, 2023

Looking for a 2022 sl amg 55 and requested a trade in value for my mint 2020 sl 550. Gave two benchmarks from kelly blue book and car guru to provide a guideline. Justin Johnson used car manager offered More

by js
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Justin Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Mercedes-Benz of the Woodlands responded

We apologize for not meeting your expectations during your recent experience with us. Customer satisfaction is our top priority, and we want to address the concerns mentioned in your review. Our aim is to offer fair and competitive pricing that reflects the ever-changing market conditions. While Kelly Blue Book and Car Guru serve as our initial reference points for car valuations, they are merely guidelines and may not always represent the exact market value. We strive to appraise vehicles based on thorough, real-time, market research and remain competitive among other dealerships in the region. Your feedback is greatly appreciated and offers us an opportunity to enhance our services. We value our customers and their opinions, always striving to serve them better. We hope you will give us another opportunity to earn your business in the future.

April 12, 2023

This was a experience. David was the best and smiles came with it:) From start to finish he made sure I was taken care of. Altoro was just as awesome. Will return!! More

by Tonia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arturo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

Mercedes-Benz of the Woodlands responded

It's great to hear that David was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of the Woodlands! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

April 10, 2023

My advisor, Steven Davis, is amazing, everything was taken care of quickly and efficiently. Great service. More

by leila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Aramayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you for the kind words for Steven and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

April 08, 2023

They’re always very friendly and willing to help me solve any problem I might have with my metris. More

by Hudsonmtansey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan
Apr 09, 2023 -

Mercedes-Benz of the Woodlands responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of the Woodlands. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

April 07, 2023

Service Advisor Gaston is an awesome professional with exemplary customer service skills. Pleasure to interface with him during my visit. Mr. Gabriel Badillo More

by gabebadillo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston/Service Advisor
Apr 08, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Gaston and our team, and we look forward to working with you again. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

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