Mercedes-Benz of the Woodlands - Service Center

Best service advisor, top notch service,and as always the best dealership lobby to wait and relax best dealership lobby to wait and relax More

Gaston was impeccable both professionally and personally as our service rep. He was knowledgeable and updated us on the status of services throughout the process. He responded immediately when we had ques as our service rep. He was knowledgeable and updated us on the status of services throughout the process. He responded immediately when we had questions allowing us to feel completely relaxed. We had previously taken our AMG’s to Sewell in Katy but after our experience at the Woodlands Mercedes dealership we will not be going back. Our experiences at the Woodlands location have far surpassed Sewell in every way! I also had my brother buy his 2021 GLE 53 AMG from the Woodlands dealership which resulted in a better deal and overall experience than we could have asked for. Thank you Woodlands Mercedes!!! More

It’s always a pleasure visiting MBOTW, the facilities are great including amenities like the massaging chairs that I particularly enjoyed this time, and their customer service is beyond outstanding! great including amenities like the massaging chairs that I particularly enjoyed this time, and their customer service is beyond outstanding! More

The service was first class and everything that I need to be taken care of was pointed out and explained, personnel were very professional and took time to explain what the vehicle required. Great experience be taken care of was pointed out and explained, personnel were very professional and took time to explain what the vehicle required. Great experience . More

Prompt, efficient, pleasant service. Gaston accommodated my desire to finish up early due to Friday traffic. All personnel encountered were polite, friendly, and attentive. Keep it up! my desire to finish up early due to Friday traffic. All personnel encountered were polite, friendly, and attentive. Keep it up! More

We had great service! Miss Katherine Stern was great salesperson and was very knowledgeable of the vehicle that we purchase. Miss Stern made us feel comfortable as she explained the the vehicle and the salesperson and was very knowledgeable of the vehicle that we purchase. Miss Stern made us feel comfortable as she explained the the vehicle and the different components. Mr. Arturo Gutierrez was also great with financing the vehicle. We really enjoyed the great service and will recommend others to your dealership!!!!! More

Best dealership I’ve ever experienced. First Class in every way! Will definitely recommend & shop there again for my next car! Excellent in every way! every way! Will definitely recommend & shop there again for my next car! Excellent in every way! More

Very professional and personalized service. Helped with small issues above normal service. My rep Gaston is great! Appreciate the approach to customer service. I know how that can be. I was in the small issues above normal service. My rep Gaston is great! Appreciate the approach to customer service. I know how that can be. I was in the customer service industry for years More

I have been genuinely amazed with the service I’ve received since becoming a Mercedes customer. Most recently, they covered a transmission replacement for my amg gts and the process was seamless. This received since becoming a Mercedes customer. Most recently, they covered a transmission replacement for my amg gts and the process was seamless. This is the definition of a company that stands behind their products. I can’t say enough positive things about the Mercedes Benz of the Woodlands team! This is especially true of my service advisor Liz Rincon.. She’s the best! Give them a chance to earn your business. They won’t disappoint! More

Mr.Richard Metodiev (Service Advisor) does a excellent Mr.Richard Metodiev (Service Advisor) does a excellent job on Maintaining my Mercedes Benz vehicles when it time for preventative maintenance them . Mr.Richard Metodiev (Service Advisor) does a excellent job on Maintaining my Mercedes Benz vehicles when it time for preventative maintenance them . He is honest caring person that I have known for over 15 years . Almost, ever time I go to the Mercedes Benz of the Woodlands I am treated with great care and given loaner car if their servicing will take longer than one hour. More